Senior WMS Engineer

Summary:
The Senior WMS Software Engineer is a critical support role for the automated Warehouse Management System (WMS) platform and services provided to Maersk Contract Logistics (MCL) clients. Maersk Contract Logistics is a dynamic and growing distribution, logistics, and transportation organization seeking to enhance and expand its WMS capabilities and utilization. MCL currently employs four WMS platforms to manage its different product categories: Manhattan Associates' Integrated Logistics System (ILS/SCALE) WMS and Maersk WMS (Legacy Infor Code) for fulfillment operations, as well as WebEC and SoftPoint (homegrown) for transload and cross-dock operations.

The successful candidate must be flexible, self-motivated, well-organized, and detail-oriented, with experience in a fast-paced third-party logistics environment. They must possess strong relationship-building skills and the ability to work effectively across multiple levels of the organization, as well as function well within a team context. Additionally, the candidate should have a strong desire to develop application software expertise and a passion for assisting business users in maximizing WMS applications. Patience, innovation, and persistence in overcoming resistance to change are essential. This individual also must be able to train and mentor other Software Engineers on the team.

This role requires continuous documentation of application configurations, support issues and resolutions, user feedback, and frequently asked questions. The candidate should also have the confidence to challenge legacy operational processes, encourage WMS best practices (especially in replacing manual processes with automated WMS solutions), and propose viable process alternatives.

Typical Work Activities:

• Collaborate with IT personnel and operational users to identify and deploy WMS functional solutions within project timelines.
• Provide technical support by responding to inquiries and help desk tickets regarding WMS application errors, problems, or questions.
• Offer technical assistance for WMS user training, including analyzing and contributing technical inputs for training materials, and assist in the qualification and certification of WMS users before and after training.
• Monitor and analyze help desk support issues to identify WMS training deficiencies and provide relevant feedback to the WMS training team as needed.
• Train newly hired Engineers joining the team.
• Provide mentorship and training to existing team members.

Essential Duties and Responsibilities:

• Respond to user and customer requests for WMS application support.
• Understand the details behind WMS graphical user interfaces (screen layouts), printed outputs, and system interfaces. Design WMS printed outputs (reports and carton labels).
• Possess extensive knowledge of RESTful APIs and application integrations.
• Troubleshoot API responses and logs to identify root causes.
• Consult with users and customers to gather information regarding WMS functional requirements, including needs, objectives, features, and input/output specifications.
• Define and document requirements for data, workflow processes, system interfaces, internal and external data validation, and outputs.
• Analyze and estimate feasibility, resources, and time required to implement WMS functional requirements. Participate in project planning by outlining steps and timelines for customer-specific WMS functional flows.
• Participate in testing of existing and new WMS features, including creating test transactions and executing tests to identify errors and confirm compliance with requirements.
• Write and maintain technical WMS configuration documentation and specifications, updating summary documentation of WMS application features.
• Assist the WMS training team with end-user and technical support training as needed.
• Travel to company locations as necessary for WMS implementation activities.
• Share support and project responsibilities with other members of the WMS Applications team.

Required Skills and Experience:

• Minimum of three (3) years of experience in user software support, including creating and interpreting procedural documentation and conveying software usage instructions to business users.
• Fluency in English with strong verbal and written communication skills. Ability to speak clearly and persuasively in various situations, actively listen, clarify information, and respond effectively to questions.
• Experience with application testing and SQL.
• Experience with a WMS application within a 3PL environment.
• Strong customer service and learning skills.
• Proficiency in Microsoft Office applications, with intermediate-level skills in Microsoft Excel, Word, and Outlook. Experience supporting user data analysis in Excel.
• Ability to ask probing questions to determine users' WMS functional requirements, synthesize complex information, collect and research data, and design WMS workflows and procedures.
• High degree of dependability follows instructions, takes responsibility for actions, keeps commitments, and meets deadlines. Willing to work extended hours when necessary to achieve urgent project and support goals.
• Ability to travel via personal automobile and commercial airline.
• Ability to lift, carry, and deploy computer and presentation equipment up to 25 lbs.
  

Preferred Skills:

• Fluency in Spanish.
• Education Requirements:
• Bachelor's degree from an accredited four-year college or university, or five (5) years of relevant experience, or a combination of education and experience.
• Must demonstrate practical experience implementing functional solutions within a software application based on user requirements

Company Benefits:

Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!

Pay Range:

$130,000-$145,000

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.