Mortgage Customer Service Representative

TEKsystems
$17.00 - $18.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Troy
Feb 26, 2025
Join Our Mortgage Servicing Team! Mortgage Servicing Class Start Date: March 24 Group Interview Date: March 6 Are you a people person with stellar communication skills? Do you thrive in fast-paced environments and love helping others? If yes, we want you to join our Mortgage Servicing Team! Training Schedule: First 30 days fully on-site 9:30 AM - 6:00 PM Post-Training Schedule: 10:30 AM - 7:00 PM (Hybrid) Schedule based on meeting adherence, quality, and attendance expectations Important Note: No time off in the first 4 weeks! Responsibilities: * Handle 35-45 inbound calls per day, with each call averaging 11-14 minutes. * Address inquiries from borrowers, insurance agents, and financial institutions regarding homeowners insurance. * Answer questions primarily about payment and coverage. * Multi-task between various systems to research and document calls. * Provide quick and accurate responses, ensuring both internal and external standards are met. * Apply problem-solving and resolution skills to handle all calls professionally. Skills Needed: * Customer service, data entry, mortgage, insurance, call center, contact center. Pay and Benefits The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Troy,MI. Application Deadline This position is anticipated to close on Mar 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.