Night Dispatcher

POSITION SUMMARY:

The Dispatcher is responsible for the daily dispatching and planning for the LNA private fleet and third-party carriers.

RESPONSIBILITIES & EXPECTATIONS:

Safety and Compliance:

• Ensures that the company fleet operates within all Department of Transportation (DOT) and company guidelines.
• Present a commitment to quality, service and safety, while always upholding Lhoist core values.

Load Planning and Scheduling:

• Performs dispatching activities, including daily load planning and scheduling for the private fleet and third-party carriers.
• Works with the Fleet Manager regarding driver availability, drivers' hours of service, and equipment availability.
• Data entry for customer order creation and intracompany orders.
• Works with the supply chain & logistics manager on sourcing and product distribution

Customer Service:

• Interacts with internal and external customers, along with third party carriers.
• Proactively settles issues before they impact the customer by using logical and creative problem solving.
• Confirms orders for the following day by calling and/or emailing customers.
• Involved in total quality process and continuous improvement of customer confidence by knowing the customer's demands for sizing, quality, and quantity in relationship to inventory.
• Must show a customer centric mentality, with a spirit of service approach on a daily basis.

Other duties as assigned.

ATTRIBUTES:

• Working knowledge of DOT regulations, OSHA requirements, and fleet equipment.
• Excellent verbal and written communication skills are required.
• Current computer skills in Microsoft applications, SAP, and search engine online programs.
• Excellent problem-solving skills.
• Behavioral competencies include tolerance for stress, practical learning, adaptability, multi-tasking, teamwork, planning, and organizing.
• Extremely dependable; the time sensitive nature of this position requires excellent attendance and complete customer focus.
• Ability to work Monday - Thursday 7pm - 6am
• Able to be on call after hours (occasional evenings and 1 -2 weekends per month)

PHYSICAL DEMANDS INCLUDE, BUT ARE NOT LIMITED TO:

• Will be working most of the times in an office environment.
• The employee will be required to perform the following actions (from time to time): Standing, walking, balancing, stooping, kneeling, reaching, talking, seeing, hearing, typing, and sitting.