Customer Service Rep - Direct Parts

Competitive Pay: This position offers a hourly wage ranging from $24.00hr. to $26.00/hr., depending on experience and qualifications.

As a Customer Service Representative you will be the primary contact for customers, ensuring superior service by managing inquiries, orders, complaints, and returns, and following up for resolution.

What You'll Do:

• Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, quoting and orders.
• Extensive knowledge of account requirements and special situations; the ability to get results for customers.
• Handle exceptions, substitutions, allocations, and other special problems.
• Gain specialized technical knowledge about our products and applications.
• Present and maintain knowledge of all aspects and options available within CSD (distribution software)and able to apply it accordingly to each opportunity
• Maintain knowledge of and utilize vendor portals
• Gather and provide information to sales and management team
• Work cooperatively with other associates; be a Team player. Offer assistance when requested/required..
• Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
• Follow up with customers to ensure that issues are resolved to their satisfaction
• Develop and maintain list of suppliers for goods and services
• Negotiate best pricing for products/services with suppliers
• Enter and maintain customer sales orders into CSD distribution software system.
• Communicate any order issues with Accounting Department
• Perform all tasks assigned by the Manager

What You'll Need:

• High School Diploma or GED required, associate degree or equivalent from two-year college or technical school preferred.
• Minimum 1 years' experience, 3 years preferred experience in prior customer service environment.
• Experience and knowledge of industrial manufacturing distribution are preferred.
• Skilled in purchase order/sales order/data entry, and communication/organization capabilities.
• Experience with dealing with vendors requesting price and availability quotes as well as placing orders.
• High level of office computer skills and Microsoft Office experience.
• Good mechanical skills (previous automotive experience or related background).
• Possess a strong personality, team player mentality, careful attention to detail, and sense of urgency.

Why Join OTC Industrial Technologies?

• Comprehensive Benefits: Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
• Financial Security: We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
• Work-Life Balance: Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
• Career Growth Opportunities: At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.