Human-Centered Research and Design (HCD) Strategist
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![]() United States, D.C., Washington | |
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MORI Associates is seeking an experienced Human-Centered Research and Design (HCD) Strategist to lead NASA's Customer Engagement Office (CEO) to develop and lead an enterprise-wide Customer Experience (CX) Strategy that will infuse CX into service design, delivery, performance management, and culture. This role will establish and provide the HCD services required to support CX strategic initiatives. NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. eMITS is the Agency's enterprise-level contract creating and delivering multimedia and technical communications through the use of the internet, digital platforms, and IT management for NASA's Office of the Chief Information Officer (OCIO) and Office of Communications (OCOMM). From photographing rocket launches and recoveries, to producing NASA TV segments, to information technology management, to using social media to share NASA's message, eMITS integrates services for NASA IT and provides NASA's communication to the outside world. Come join us in support of NASA's mission to inspire the world through information and discovery.
JOB DESCRIPTION / FUNCTIONAL RESPONSIBILITIES: This position will include but not be limited to the following activities:
EXPERIENCE/COMPETENCIES/SKILLS: Minimum Requirements:
Preferred Qualifications:
Salary Range: $149K to $165K MORI Associates is an Disability/Vets Employer and complies with E-Verify. |