Supervisor, Provider Services - EDI Enrollment (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Provider Services Supervisor will lead the Enterprise EDI Enrollment Team and supervise staff employees and provide day to day oversight. The Supervisor will manage the performance of staff employees and support to customers and ensure that service levels are achieved and that customer expectations are met or exceeded. The Supervisor will provide training programs designed to educate staff employees. The Supervisor will monitor performance through quality and productivity auditing.

To be qualified for this position you:

• Have a High School diploma or equivalent, bachelor's degree highly preferred.

• Have 2-3 years of relevant technical and business experience including at least 1 year of supervisory or team lead experience.

• Have healthcare background, clearinghouse experience highly preferred.

• Have intermediate experience with Excel. Experience with SQL is a plus.

• Are familiar with ANSI and can read and translate ANSI details.

• Have the ability and experience to handle escalations.

• Have strong time management skills. You can prioritize your work, especially how and when to handle escalations.

• Can respond and relate well to people in all positions, internal and external.

• Can encourage collaboration and easily gain trust and support of others.

• Have strong leadership skills. You can set clear direction and aligns others around common objectives.

• Experience managing performance and measuring success.

• Can work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.

• Can act independently to determine methods and procedures on new or special assignments.

What you will be doing:

• Supervising, training, and developing a strong staff to ensure a high level of customer satisfaction.

• Directing the team's workflow and customer interactions.

• Providing leadership and managing the team: making decisions; solving problems; developing unit procedures; developing records/files; conducting meetings; representing department at internal and external meetings.

• Maintaining a deep knowledge of business objectives, practices, and processes of functional areas.

• Providing guidance and mentoring to staff.

• Conducting initial and ongoing training for new staff.

• Running team service hub escalation and touch-point calls.

• Managing employees and team performance through quality and productivity auditing.

• Monitoring the service level agreement targets/benchmarks and performance. against those benchmarks.

• Managing department work; including ticket load balancing.

• Participating in the employee hiring process.

• Maintaining a deep knowledge of business objectives, practices, and processes of assigned functional areas.

• Coordinate with and maintain relationships with cross-functional departments to ensure efficient operations.

Availity culture and benefits:

• Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials"!

• Culture is important to us and there are many ways for you to make your mark here!

• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "AvaiLadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a group for women in tech are some of the groups you can get involved in.

• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!

• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!

• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.

• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.

• Interested in furthering your education? We offer education reimbursement!

• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.

• Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter Resume Review

• Manager Resume Review

• Recruiter Video Interview

• Manager Video Interview

• Panel Video Interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers