Audio Visual Technician

TEKsystems
$17.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Feb 27, 2025
Job Title: Audio Visual Technician Job Overview: We are seeking a dedicated Audio Visual Technician to join our team. This role involves troubleshooting and resolving connectivity issues within our conference rooms, primarily focusing on Zoom and Microsoft Teams. The technician will handle tickets through ServiceNow and often work directly with end users, including executives, directors, managers, employees, and guests. Key Responsibilities: * Provide support for over 300 conference rooms across the US, with a primary focus on the National Headquarters (NHQ) in Madison, WI. * Respond to and resolve tickets related to conference room issues via the ServiceNow queue. * Troubleshoot and resolve connectivity issues within conference rooms. * Run and manage reporting related to conference room support. * Demonstrate excellent customer service and communication skills. * Work collaboratively as a self-starter and team player. * Show a willingness to learn and adapt to new technologies. * Utilize knowledge of Microsoft Teams and Zoom for troubleshooting. * Perform cable management and ensure proper use of ladders and other equipment. * Be able to lift up to 75 lbs and work on feet for extended periods. * Walk between the four buildings at NHQ and occasionally travel to the Spark building near the capital. * Maintain a full-time, on-site presence at NHQ, with core business hours from 7:00 AM to 3:30 PM CST, and flexibility to cover until 5:00 PM CST on certain days. * Address connectivity issues and monitor conference room systems. * Familiarity with ServiceNow is a plus but not required. Skills and Qualifications: * Strong customer service and communication skills. * Ability to troubleshoot and resolve issues with Microsoft Teams and Zoom. * Physical ability to lift up to 75 lbs, climb ladders, and manage cables. * Experience with audiovisual equipment installation and maintenance. * Ability to work on feet for extended periods and walk between buildings Pay and Benefits The pay range for this position is $17.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Mar 4, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.