Program Manager, Eller Executive Education

The Program Manager is responsible for the strategic planning, coordination, and execution of various programs and activities. This role requires a highly organized and proactive individual capable of managing multiple tasks, fostering positive relationships, and ensuring seamless program delivery. The Program Manager will collaborate with internal teams, external partners, and clients to achieve program objectives and maintain high standards of service.

Eller Executive Education is dedicated to helping executives and organizations excel through personalized leadership development, we offer executive education programs around the world. As a part of the University of Arizona's Eller College of Management, we integrate the university's vast resources to build highly customized, high-touch programs that leave participants prepared to lead and navigate complex business environments. We specialize in understanding industry-specific challenges and development opportunities for many sectors, including the public sector, mining, healthcare, and technology.

The Eller College of Management at the University of Arizona is a leading business school in the United States. The Eller College of Management is highly ranked among undergraduate business programs by the U.S. News & World Report, and are known for our specialties in management information systems, entrepreneurship, and social innovation. The Eller College of Management supports more than 9,000 undergraduate and 1,300 graduate students on the University of Arizona's 393-acre campus in Tucson, a satellite campus in downtown Phoenix, global micro campuses, and through Arizona Online.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Program Management:

• Support Executive Director with the execution of the strategic plan and overall coordination of programs.
• Develop detailed program implementation plans based on the scope of work and contracts.
• Support the business development team with enrollment outreach campaigns.
• Manage the registration process, including updating information, distributing communications, and supporting the collection and input of registration documents.
• Monitor program progress through completion and provide final reports and account statements.
• Participating in program debriefs, reviewing successes and identifying opportunities for future enhancements.
• Process and distribute evaluation reports upon program completion.

Business Unit Operations and Administration:

• Support Executive Director with the overall execution of operational goals and day-to-day running of the organization.
• Oversee and manage the timely procurement of all necessary resources to support operations and programs.
• Research, negotiate, secure and manage internal/external vendors to support operations and program needs/requirements.
• Research, secure, and arrange facilities for successful program delivery.
• Monitor expenditures against the budget and communicate with stakeholders as necesssary.
• Assist with EEE data entry and process faculty/staff expenses and financial reconciliation.
• Maintain up-to-date records on all aspects of the operation procedures and program delivery including pricing sheets, budgets, scope of work statements, timelines, and processing invoices, faculty pay agreements, and travel expense reimbursement, royalty payments.

Relationship Building and Communication:

• Cultivate positive and strong relationships with internal teams and external collaborators.
• Adress issues promptly and report progress to key stakeholders.
• Proactively manage changes in the program plan and communicate updates effectively.
• Create communication emails with program details to registered participants ensuring they have all the necessary information from the point of registration to the end of the program providing a high quality and seamless experience.
• Engage faculty and facilitators to gather pre-work, materials, assessments, simulations, PowerPoints in a timely manner to share with participants.
• Attend client meetings, contribute to discussions, provide operational support and summarize action plans.

Event Planning and Coordination:

• Plan and oversee events and programs including onsite and offsite event hosting for special events, custom programs, open enrollment, and sponsorship events.
• Manage all logistical aspects of program delivery, including registration classroom setup, and extracurricular event management.
• Set up program content delivery through D2L community, Adobe Express, or client site.
• Maintain and prepare essential program communication and materials.
• Support faculty, participants, and vendors with onsite program delivery.

Leadership and Innovation:

• Supervise 1-2 individuals providing operational support, as needed.
• Develop innovative approaches to enhance program delivery.
• Influence policies, standards, and processes within and outside the job function.
• Maintain operational policies, procedures, and guideline manual.

Knowledge, Skills and Abilities (KSAs):

• Extensive knowledge and application of principles, theories, and concepts relevant to the job function.
• Ability to plan, coordinate and implement strategies for effective administration.
• Ability to provide advisory, referral, and information services to faculty, administrators, and external agencies.
• Proficiency in collecting, analyzing, and reporting data related to academic programs.
• Strong communication skills and the ability to work independently on new projects and concepts.
• Ability to manage multiple tasks and build positive relationships with proactiveness and strong organization skills.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.