Senior Manager, Installation & Renovation Services

This position leads the Installation and Renovation Service group, overseeing project management and installation services. It is directly responsible for a team of 20-30 employees, including 5-8 direct reports, and for driving growth and profitability in the Installation & Renovation business.

Key responsibilities include ensuring seamless installations and maintaining high customer satisfaction from pre-installation through startup. This role also leads ongoing assessments of installation effectiveness, process improvements, and LEAN management initiatives to enhance service quality and drive continuous improvement.

• Bachelor's degree in Engineering and/or equivalent field experience preferred.
• Minimum of 8 years' experience in construction project management. General Contractor or related license preferred.
• Minimum of 3 years of direct people management experience in a virtual setting.
• Minimum 3 years' sales or project design experience in a Surgical setting
• Experience driving process improvements, familiar with Six Sigma or Lean principles.

• Develop and execute a strategic plan for Installation & Renovation Services that aligns with Sales and Service goals.
• Collaborate with Service Management and Sales to optimize operations, ensure profitability, and support installation costing for large projects.
• Oversee and manage subcontractor programs, ensuring compliance with STERIS standards and qualifications.
• Direct installation managers to oversee projects from planning to customer acceptance, maintaining cost control and smooth handoffs.
• Standardize and implement installation processes, policies, and pricing while qualifying and managing subcontractors.
• Communicate with architects, planners, consultants, and code enforcement officials to ensure compliance and influence equipment recommendations.
• Provide input on new product development (NPD) to enhance installation efficiency and product launch readiness.
• Develop training programs for Installation Managers, Specialists, and Subcontractors, including STERIS team certification.
• Lead process improvements, LEAN initiatives, and service-level enhancements to drive continuous improvement.
• Track, analyze, and report installation performance, conducting post-project reviews to improve quality and efficiency.
• Establish and manage reporting, change order tracking, and installation team policies.
• Provide feedback for Sales, Service, Marketing, and Manufacturing to improve product quality and order processes.

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage
• 401(k) with company match
• Maternity & Paternal Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuitionreimbursement and continued education programs
• Excellent opportunities for advancement and stable long-term career