Vendor IT Solutions Specialist

The Pennsylvania State University
remote work
United States, Pennsylvania, University Park
201 Old Main (Show on map)
Feb 28, 2025
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. JOB DESCRIPTION AND POSITION REQUIREMENTS: Penn StateIT- Auxiliaryand Business Services unit is seekinga dedicated Vendor IT Solutions Specialistto provide technical support and expertise across various university business units, including the Multimedia and Print Center, Bryce Jordan Center, General Stores, Lion Surplus, Transportation, Parking, Housing and Food Services, and the ID Office. This role involves managing and troubleshooting a wide range of critical systems, including POS systems, digital signage, door access, inventory management systems, in-house applications like eLiving, university ID credentialing, and many other technologies that support the university's operations and objectives. This position has a hybrid work modality option with a mix of in-person and remote work. The primary location for the role is State College PA, at the University Park campus and will require regular weekly work on campus. The ideal candidate will have strong problem-solving skills, a proactive approach to technology solutions, and the ability to work in a dynamic environment supporting multiple departments. If you thrive in a fast-paced setting and enjoy working with diverse technologies, we encourage you to apply! Key Responsibilities: Collaborate with vendors and internal teams to install, configure, and integrate hardware/software systems. Provide technical guidance and support to system users, ensuring systems are properly documented and functional. Manage vendor relationships, including contract coordination and ongoing support. Monitor system performance, security, and compliance, ensuring optimal operation. Implement system updates, patches, and troubleshooting solutions. Analyze departmental business processes and recommend technology solutions to streamline operations. Stay current with IT trends and recommend system improvements. Qualifications: Minimally requires a Bachelor's degree and 3+ years of relevant work experience, or an equivalent combination of education and experience. Proven experience with IT systems, vendor management, and system administration. Knowledge of PCI compliance and information security practices. Strong communication, problem-solving, and project management skills. The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission. The salary range for this position, including all possible grades is: $61,800.00 - $89,600.00 Salary Structure - additional information on Penn State's job and salary structure. CAMPUS SECURITY CRIME STATISTICS: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. Employment with the University will require successful completion of background check(s) in accordance with University policies. EEO IS THE LAW Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Federal Contractors Labor Law Poster PA State Labor Law Poster Affirmative Action Penn State Policies Copyright Information Hotlines University Park, PA