ServiceNow Business Analyst

SeviceNow Business Analyst

Who We Are: ThinkTek LLC is a fast-growing Certified SBA 8(a) and Service-Disabled Veteran-Owned Small Business (SDVOSB) company. We specialize in providing management and technology consulting services to support the business and technology modernization efforts of the Federal Government. ThinkTek was formed with the specific purpose of providing its clients a tailored solution around Program & Project Management, Strategic Planning, and IT Operations.

Position Description:

• Perform BA functions such as: conduct business needs identification, business analysis planning, stakeholder analysis and change activities, and requirements analysis and design definition
• Lead business process definition, re-engineering, improvement and gap analysis of current/to-be processes with key customer stakeholders
• Capture end-user requirements, write user stories, and maintain user stories leveraging ServiceNow and communicate requirements so that development teams can work effectively, and ensure areas of complexity are understood and investigated appropriately to review opportunities, blockers, problems, and issues that arise; Analyze and verify requirements against existing and planned product capabilities
  
  
  
  • Capture requirements and maintain requirements documentation to ensure all approved business requirements, use cases, process flows, and reporting requirements are up to date
  
  
  
  
• Lead the flow of requirements from the product backlog into sprint planning, providing a controlled, joined-up overall view of the business and functional requirements at a detailed level
• Serve as a liaison between business owners, end users, and IT partners ensuring cohesive approach, comprehensive solutions, and excellence in delivery; Work with stakeholders, focus groups and end users to analyze, evaluate, and develop business use cases and business process models to aid translation of business requirements into functional/technical requirements

Requirements:

• A minimum of two years of ServiceNow business analyst/project management experience; U.S. Federal government consulting experience preferred
• Bachelor's degree in Information Systems, Computer Science, or a related discipline from an accredited college/university
• Experience working in an Agile or Scrum software development environment to include testing and ATF scripts
• Familiarity with implementing solutions on the ServiceNow platform
• Solid understanding of Agile processes and methodologies, including the ability to properly write users stories and breaking down large stories into component parts
• Experience of using business analysis tools/techniques to design and deliver business change; Proficient in process management competences

ThinkTek LLC is proud to be an Equal Opportunity Employer (EOE), making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. ThinkTek offers medical, dental, and vision insurance to all full-time employees; PTO and a variety of other paid leave options are also available.