Reverse Logistics Coordinator

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Hazelton, PA.

Reverse Logistics Coordinator

Top Skills:

1. SAP
2. Advanced Excel
3. Warehouse experience

Summary:

The Reverse Logistics Coordinator will provide Reverse Logistics Support at our Returns Center in Hazelton, PA by ensuring the timely execution of product returns managed by clients' Third-Party Service provider(s). This position will oversee the end-to-end returns process, from customer request through inventory disposition.

Working closely with clients' Third-Party Service Provider(s), Warehouse Operations, Logistics, Transportation, Finance, and Supply Chain teams the Reverse Logistics Coordinator is responsible for return authorization management and transactional processing of return shipments from customers to the warehouse including carrier engagement, reconciling claims, resolution of invoice discrepancies, correction of inventory variance, and timely product disposition. This position will perform additional logistics duties as assigned.

Responsibilities:

• Review and approve documents, materials, and products, and monitor work processes to assess completeness, accuracy, and conformation to standards and specifications.
• Review and approve documents such as production schedules, work orders, and staffing tables to determine personnel and materials requirements, and material priorities.
• Confer with department supervisors and other personnel to assess progress and discuss needed changes.
• Revise production schedule, when required, due to design changes, labor or material shortages, or other interruptions.
• Distribute production schedules and work orders to departments.
• Confer with establishment personnel, vendors, and customers to coordinate production and shipping activities and resolve complaints or eliminate delays.

Requirements:

• Bachelor's degree required.
• Advanced Excel required: V-lookups, Pivot Tables, Macros, etc.
• SAP experience required.
• Understands the order life cycle as it relates to Warehouse, Logistics, and Supply Chain operations.
• Experienced with warehouse operations, inventory management, and carrier engagement.
• Demonstrated ability to analyze information to identify and recommend appropriate courses of action.
• Apply problem-solving skills to address issues and work through others for sustainable resolution.
• Experience with materials management, master scheduling, or production planning is helpful.
• Order management and customer service experience are helpful.
• Able to read, prepare, interpret, and understand logistics documentation to ensure accuracy and determine actions for customer returns processing and timely resolution.
• Works on problems of routine scope requiring data analysis and reporting from system and non-system sources.
• Exercises judgment within defined practices and policies in the selection of methods and techniques to determine solutions and drive actions or countermeasures.
• Possesses general knowledge of logistics operations related to order management, logistics operations, and inventory controls.
• Able to identify issues within the delivery cycle and make recommendations for resolution to authorize standard returns and determination of claims.
• Excellent communication skills are critical when speaking with internal/external customers.

Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, and Paid Time Off plus more!

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Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.