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Complaint Investigations Tech

Spectraforce Technologies
United States, California, Alameda
Mar 01, 2025
Job Title: Complaint Investigations Tech Location: Alameda, CA, 94502 Shift Timings: 5 AM - 1:30 PM Duration: 6 months Description: Technician in the Complaint Investigations Lab. The Technician will be responsible for: Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors. The Technician will document complaint investigations in the Complaint Handling System. The Technician will also use troubleshooting equipment like, multi - meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation. Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity. Requirements: Must Have ~ proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English. Experience in Medical Device / Biotech Industry with a Technical Background is preferred. * Knowledge of Electronic Troubleshooting is preferred. Ability to work in a team setting is a plus. Ability to follow written work instructions of SOP's is required. Good documentation skills are a must. Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job. Ability to focus while performing repetitive and routine investigations is a must. Great fit for workers with Inspection and Quality experience. Education: Minimum education required is H.S. Diploma or equivalent (such as GED) with Technical experience. Recent college graduates with a Bachelor's degree are an idea