Investment Client Onboarding Lead - Hybrid

Hybrid - 3 days in the office

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company over 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care. We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.

What you will do:

At Northwestern Mutual, our vision is to deliver financial security to help our clients live their best lives by choice. A key pillar of our vision and success is our strong and vibrant group of advisors. This role sits within the Career Distribution (CD) function, which is at the forefront of working across the companys headquarters and the nation-wide group of advisors to achieve sales and growth objectives.

This role resides in Field Shared Services as part of the Wealth Operations team. The Wealth Ops team supports several service offerings including investment client on-boarding (ICOB) which is a growing service. This provides an exciting opportunity to be part of the growth and evolution of a new service offering! Primary responsibilities include setting up investment accounts, completing paperwork and performing the steps required to take the accounts through funding.

How you will do it:

• Create investment proposals, generate new account paperwork, enter transfer requests and ACH/cash management instructions with high degree of accuracy.

• Track status of accounts in investment systems and contact contra-firms for transfer status.

• Apply critical thinking and good judgment to resolve requests or issues related to account transfers; determine when to elevate those requiring more advanced knowledge.

• Recommend and implement improvements to standard work and/or work processes.

• Mentor less experienced staff in technologies and standard work.

• Perform final quality checks for peers and more junior staff.

• Participate in calls with advisors and staff to support the teams relationship managers with status updates or background information on in process work.

• Use basic investment knowledge to provide flexibility on standard work.

• With guidance, understand and apply special instructions that are outside of standards.

Bring Your Best! What this role needs:

• High school diploma or equivalent. College degree in business or finance/accounting or equivalent work experience, preferred.

• Basic knowledge of NM investment products. Ability to apply knowledge of investment fundamentals to deviate from standard work/processes when appropriate to produce a more accurate output.

• Strong analytical, problem solving, and written/verbal communication skills.

• Skilled in quickly learning and working across multiple technologies. Able to adjust between work tasks with minimal interruption. Can adapt quickly in a fast-paced and continuous improvement environment.

• Maintains confidentiality of clients' financial information. Customer-service approach.

• Non-Registered Fingerprinted.

Skills-Proficiency Level:

Analytical Problem Solving - Basic

Customer Service - Intermediate

Data Integrity - Intermediate

Employee Coaching - Basic

Financial Analysis - Basic

Handle Confidential Information - Intermediate

Benefits:

Great pay package, 401K, company sponsored retirement plan, educational assistance, performance based incentive pay, medical, dental and vision insurance, parental leave, caregiver time off.and more!