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Business Analyst or Senior Business Analyst - Care Management

BlueCross BlueShield of Minnesota
life insurance, vision insurance, paid time off, 401(k)

Mar 01, 2025
About Blue Cross and Blue Shield of Minnesota At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming health care. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. This position is posted at a hierarchy and can be hired at either the Business Analyst, Grade D level or Senior Business Analyst, Grade F. The identified candidate will be hired at a level commensurate with their skills. The Impact You Will Have Blue Cross and Blue Shield of MN is hiring a Business Analyst or Senior Business Analyst in Eagan, MN. In this role, you will be responsible for analyzing, developing, supporting, reporting, and coordinating business workflow automation to implement efficient processes at an enterprise level for a segment of our Care Management team. You will work on healthcare products, collaborating with operations on staffing, processes, and training. Your tasks will include planning process changes, updating job aids, and adjusting training materials. You will assist in solving problems identified by the Product Owner, focusing on the details to develop and implement effective solutions that meet the requirements set by the Product Owner. This role is hybrid, 2 days a week in office, out of Eagan, MN. Your Responsibilities Analyze business components related to healthcare products. Collaborate with operations and business stakeholders. Develop and document recommendations for process changes. Update job aids and adjust training materials. Ensure end-to-end implementation of plans and ideas. Roll out and operationalize new processes. Conduct in-depth research and analysis. Identify trends, emerging issues, and recommend best practices. Document metrics and process changes. Participate in and coordinate individual projects to ensure progress. Maintain communication regarding project status, risks, and priorities. Act as a liaison with internal and external partners to identify opportunities and develop implementation plans. This position is posted at a hierarchy and can be hired at either the Business Analyst, Grade D level or Senior Business Analyst, Grade F. The identified candidate will be hired at a level commensurate with their skills. Business Analyst Required Skills and Experiences 3+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered. Demonstrated ability to present complex technical information to non-technical audiences and executives. Experience identifying KPIs with customers and leveraging to build out dashboards utilizing KPIs and other supporting analytic views. Demonstrated ability to managing deadlines and workload, and multiple complex projects. Attention to detail. Genuinely team and customer focused. Strong analytic and problem-solving skills. Demonstrated ability to design, evaluate and interpret complex data solutions based upon technical, business and industry knowledge. Demonstrated oral/written communication and presentation skills to effectively communicate business and complex technical information to non-technical audiences. Demonstrated ability to influence, motivate and lead individuals and teams/units in analytical software development solutions. Preferred Skills and Experiences Bachelor's degree. Experience working in the managed care/healthcare insurance industry Experience in care management or EHR programs. Experience working in a Product-led and/or Agile environment. Experience with writing business/functional requirements Strong documentation skills. Experience in building out stories and user requirements. Proficient in stakeholder interviews and building business cases. Background in project management. Extensive experience in the healthcare payer industry. Senior Business Analyst - Required Skills and Experiences 5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered. Advanced collaborative, interpersonal, oral and written communication skills and demonstrated ability to develop accurate and appropriate communications. Advanced ability to communicate to all levels of management. Advanced research, analytical and problem solving skills. Advanced skills in Microsoft Excel, Word, and Access. Strong ability to make decisions based on analysis and business needs. Advanced ability to bring a different perspective to situations and challenge the status quo. Project management skills. Proven ability to work independently with guidance in only the most complex situations. Preferred Skills and Experiences Bachelor's degree. Experience working in the managed care/healthcare insurance industry Experience in care management or EHR programs. Experience working in a Product-led and/or Agile environment. Experience with writing business/functional requirements Strong documentation skills. Experience in building out stories and user requirements. Proficient in stakeholder interviews and building business cases. Background in project management. Extensive experience in the healthcare payer industry. Compensation and Benefits: Pay Range: Regular: $67,200 - $89,100 - $111,000 Annual Senior: $77,200 - $117,400 - $127,400 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: Medical, dental, and vision insurance Life insurance 401k Paid Time Off (PTO) Volunteer Paid Time Off (VPTO) And more To discover more about what we have to offer, please review our benefits page. Equal Employment Opportunity Statement Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talent.acquisition@bluecrossmn.com. All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S. Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.