Engagement Manager

Description

You are organized, driven, and thrive in an ownership position.

The Engagement Manager serves as the single point of contact / gateway into studio for a client set, which can consist of Syneos Communications agencies, other Syneos Health companies, and/or direct clients. For clients, the Engagement Manager acts as a holistic business partner, ensuring the studio delivers on their needs and expectations. This role is accountable to ensure client satisfaction.

This Engagement Manager role is aligned with all the Syneos Health teams and acts as not only the primary point of entry but also assist account teams in defining project parameters (if needed), participates in creative ideations sessions and/or tactical recommendation brainstorming (when requested by the Creative Core team), and leads project execution from start to finish.

This role is also a partner to the Creative Core team and will play a primary triage role to ensure the appropriate work filters to the Creative Core team and the studio according to agreed criteria. The Engagement Manager will ensure the Creative Core team is being integrated into the workflow and redirect appropriate projects to the Creative Core team as needed.

Client/Business Management

This role will act as the local leadership for studio to ensure we are meeting or exceeding our client's expectations holistically.

Builds, maintains and nurtures the client relationship with key stakeholders (across disciplines).

• Acts as an advocate for both internal clients and our business
  • Continually builds awareness on business
  • Ensures organization is aware of all studio capabilities (across the entire network) which includes: Capability presentations, recent work presentations and other connections points that builds awareness.
  • Promote and recommend studio services as appropriate
• Handles challenges in a professional manner and manages disagreements with clients in a diplomatic way to ensure win/win solutions for all parties.
• Responsible for client satisfaction and will work with appropriate studio leadership to address any concerns or issues with studio performance, personnel or potential client issues.
• Represents the studio in new business opportunities
• Primary escalation for quality issues, workflow gaps or general performance concerns.
• Can partner with PR Account to participates in creative ideations sessions and/or tactical recommendation brainstorming as needed (in collaboration with the Creative Core)

Intake

• Acts as a gate keeper for all in-coming projects ensuring project request is clearly defined and provides all necessary information (links, assets, etc.)
• Directs projects to the appropriate team (studio or Creative Core) or discipline lead for specialty groups (Content Production, Technology) who will resource manage the project to the appropriately resource
• Holistically represents studio in key milestones such as triage and intake meetings, project status meetings, project planning/scoping, etc.

Execution

• Develop project estimates, timelines, and resources based on deep familiarity of program management and the trajectory of client partnership.
• Manage the day to day workflow of deliverables based on approved scope of work.
• Define "how" and "when" and empower teams to deliver against shared expectations and goals.
• Manage and oversee the project budget through regular tracking, reporting, and problem solving.

Key Competencies

• Can provide strategic insights
• Understands how to manage multiple clients, projects and priorities in a well-organized manner, proactively anticipating issues
• Knows how to instill strong morale amongst resources, fostering open and honest dialogue with resources and clients, and defines successes as it relates to the team and overall company benefit
• Excellent interpersonal and communication skills
• Client-facing professional with broad expertise across the various studio services
• Presentation/sales/marketing skills
• Creative eye for quality control
• Team management experience
• Ability to operate successfully in an integrated, networked service model

Requirements

• Pharmaceutical industry experience
• Marketing/advertising/PR cross-channel creative execution and production experience required
• Experience developing estimates & timelines
• Proven leadership skills to manage group dynamics and difficult situations, and steer clients in the right direction
• Spanish-language proficiency is a plus

The annual base salary for this position ranges from $60,930 to $90K. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

At Syneos Health Communications, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Boldsky Creative Studio supports more than 12+ Syneos Health marketing and communication agencies as well as direct-to-customer engagements. We function as the agencies' creative execution and production arm, implementing their creative vision. As part of Syneos Health, our agencies - consisting of leading brands and experts in advertising, branding, public relations, managed markets and medical communications - are engaged in every point of influence in health, providing real-world insight into markets and audiences in ways that no other partner could.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.