Advanced Software Engineers

Light & Wonder's corporate team iscomprisedof incredibletalent thatworks across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

Responsible to providing resolution to all technical support related issues through developing, designing, and testing code integrated into software products. Specific duties include the following:

• Provide technical resolutions to customer issues.

• Support and troubleshoot customer and employee technical issues to determine if the problem is hardware, software, or procedural.

• Provide functional and technical support for business applications usage, walk customers through problem solving process.

• Properly document customer interactions while routing and redirecting problems to most appropriate resources.

• Escalate advanced technical issues to appropriate resource for follow-ups to ensure timely resolutions and customer satisfaction.

• Follow up with customers, provide regular updates and see problems through to resolution.

• Attend continuing education process to stay abreast of technology advancements.

• Maintain a thorough understanding of the product methodology and functionality of the systems.

• Utilize excellent customer service skills, defuse difficult customer situations and exceed customers' expectations.

• Recommend procedure modifications or improvements.

• Preserve and grow knowledge of help desk procedures, products and services.

• Utilize technical knowledge to write and complete software tasks and projects.

• Research new technologies and incorporate them into new systems and products.

• Test, integrate, write, troubleshoot, and debug software applications on client sites.

• Responsible for the architecture and implementation of critical software components and games.

• Use company standards and apply design principals and patterns to develop robust software.

• Work closely with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and system related issues.

• Act as team mentor in a multi-person development team; and

• May verify the work of engineers, designers, or technicians.

REQUIREMENTS:

• Bachelor's Degree (or foreign equivalent) in Computer Science or related field.

• Five (5) years' experience in the job offered or as a Senior Software Engineer I, Senior Software Engineer II, Lead Software Engineer, or any combination thereof.

• Five (5) years' experience (can be gained concurrently with above) must include the following:

• Developing, maintaining, troubleshooting and resolving issues for software components and games using CLLE, RPGLE, DB2 & SQL.

• Support iSeries server upgrade & migration projects for clients.

• Designing and coding using programming languages CLLE, RPGLE, DB2 &SQL.

• Performing code review of changes using RPGLE.

Employer will accept any suitable combination of education, training or experience.

Employer: LNW Gaming, Inc. Job location: Las Vegas, NV (Clark County).

Qualified applicants email resume to LnW.Jobs@lnw.com, and reference Job # 65804.00561.

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Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.