Help Desk Analyst
 Spectraforce Technologies | |
 United States, Texas, Richardson | |
 Mar 04, 2025 | |
|
Help Desk Analyst
12+ Months Richardson, TX 75082- Fully Remote Hours: M-F 7am - 4pm CST Resource's typical working day: 100% on the phone resolving technical issues Years of Experience needed: 5+ Level of Education: H.S. diploma with applicable experience Systems/Software proficiencies: Windows 10 and 11, Active directory experience Top Must have Skills: Advanced troubleshooting of Windows Troubleshooting Microsoft Office experience VPN troubleshooting Top Nice to have Skills: Mac experience Multi Factor Authentication Mobile Phone Troubleshooting Microphone user skills Interview Process: 1 round virtual interview (Teams) Job Description: High School diploma, GED, or equivalent work experience Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Detailed problem analysis. ntuitive problem-solving skills. Adaptability to a highly-changing environment. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications Answers and documents all help desk calls related to specific software applications and computer hardware. Provides end-user support for specific software applications. May assist with some hardware issues. Creates and terminates new users related to specific software applications. Creates and updates user security access. Monitors servers and users to ensure that the systems are operational. Informs Information Technology Services of any operational problems. Conducts system maintenance on network. Reviews software literature for any software updates and upgrades. Performs other duties as assigned. No formal supervisory responsibilities in this position. | |