Associate Service Quality Specialist

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Ensures quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development. This includes, the audit of product, repair processes and process documentation, as well as assist in training of repair technicians, assist in problem solving activities, process and reporting of data records and analysis, and to also receive and facilitate initial processing of complaints as received from our customers.