Operations Specialist

Position: Operations Specialist
Location: Lincoln, NE
Brand: JCI Industries
Segment: Rotating Equipment Group
JCI Industries is the leading regional provider of electrical and mechanical solutions for industrial and municipal water and wastewater markets. With
five sales, pump & motor repair and field service locations, JCI Industries provides pumps, motors, controls, field service and remanufacturing to
commercial, industrial and environmental customers throughout the Midwest.
The Rotating Equipment Group (REG) is currently comprised of 16 companies spread throughout the United States and still growing! Our aim is to
be the primary source for rotating equipment and process equipment solutions in the industrial and municipal markets. The REG group prides itself
on providing a complete solution for the ever-expanding pump and motor industry.
The REG group represents some of the most reputable brand names in the fluid handling, pump distribution, water/wastewater treatment and
fabrication industry. Our unparalleled service capabilities, whether in-house or field service, provide each customer with the problem solving and
product knowledge to stand by our claim: we service what we sell.
Just as there are multiple components for an effectively running pump, it takes a team working together to be a success. A diverse range of talent
resides in the Rotating Equipment Group, including engineers, inside and outside sales personnel, machinists, winders, pump and motor repair
technicians, field service technicians, electricians, welders, millwrights, and more. Do you want to be part of a team in an industry that keeps
America running? Join us today!
POSITION SUMMARY:
The Operations Specialist is responsible for supervising the personnel in the shop as well as internal Customer Service employees. Duties of the
Operations Specialist include: overseeing shop equipment performance and maintenance; approval of all shop supplies, test equipment and specialty
tool purchases; tracking and expediting jobs to satisfy customers promise dates; assess any warranty work as required, as well as assisting customers
and salesmen. The Operations Specialist will oversee quotations, ordering, tracking and expediting, pricing/costing, of parts,
repairs, field service, and installation jobs to external customers, field service technicians and warranty work as required, and assist customers and
sales. This supervisory position will be responsible for all areas of the day-to-day shop and inside operations and reports directly to the Regional
Operations Manager.
ESSENTIAL DUTIES AND OTHER RESPONSIBILITIES:
Oversee operations to ensure a successful workflow on a daily basis
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Coordinate and monitor workload efficiencies of all branch employees
Responsible for coordinating communication between branch and various offices.
Assist with the quoting, scheduling, and invoicing territory service work
Primary contact between customer and JCI in coordination of job completion times
Collaborate with Sales Engineers on customer sales calls focused on obtaining shop repair work and field service opportunities
Drive profitability of company with professional, high quality service and repairs that meet or exceed original equipment specifications, while
meeting branch and overall company objectives.
Assist Human Resources in lifecycle of employees, from recruitment to separation.
Provide leadership and employee development opportunities (on-the-job, EASA classes, correspondence courses or any other educational
opportunities approved by management)
Responsible for performance evaluations for all direct reports and performance improvement plans as needed
Coordinate and run weekly production and toolbox meetings
Coordinate repairs during normal hours as well as after hours, including bringing in parts and employees to complete the job even if outside
normal realm of responsibilities
Prioritize incoming requests and follow up as needed
Provide technical information required by the vendors - parts lists, sectional drawings, manuals
Communicate delivery and status of orders to customers
Use of various communication tools - phone, voicemail, computer (Selltis, P-21, e-mail, internet and fax)
Assist in the preparation of job packets, including any paperwork as required by maintenance technicians
KNOWLEDGE/SKILLS/ABILITIES:
Effective leadership and management skills, along with cohesive team building skills
Strong organizational and time management skills, and problem sensitivity.
Strong analytical and decision-making skills
Solid communication skills (clear, concise), and excellent interpersonal skills in building relationships
Excellent trouble shooter in tough situations as well as handling multiple tasks with skillfulness
Ability to identify and resolve problems in constructive and timely manner
Ability to deal with customers and co-workers in a pleasant and professional manner
REQUIREMENTS:
5-10 years of relevant industry and management experience
Business, Technical or Engineering degree preferred but will consider relevant experience
Experience in an industrial environment preferred
Advanced level of knowledge of Word, Excel, Power Point and Outlook
About OTC Industrial Technologies:
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OTC is one of the largest industrial distributors and service providers in the United States. Our award-winning team is the market leader offering
engineered solutions, technical solutions, and aftermarket field support across a variety of industries including:
Automotive
Aerospace
Power Generation
Mining & Aggregate,
Medical
Food & Beverage
Chemical Processing and many more
We are proud to serve such well-known companies such as Toyota, Dupont, Dow, BP, GE, Pitney Bowes, Honeywell, Delphi, Ford, Timken,
Bayer, and Freeport-McMoran.
We employ over 1,600 employees in more than 57 locations ... and growing! The OTC team includes industry leading organizations that include OTP
Industrial Solutions, Furey Filter and Pump, JCI, IPEG, Keller Electrical, Laron, Buckeye Pumps, PK Controls, Ohlheiser, Air Technologies,
Midway, Contrast, FACT, Tape, Allied, Premier Pumps etc.. Our size and strength give us the resources to drive continuous improvement, while local
decision-making enables the agility to quickly meet our client's unique needs.
At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within,
we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business
forward.
For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on
experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise
and services at the lowest possible costs.
Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational
company.
Perks of Working with OTC Industrial Technologies:
As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision
care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition
assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.
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