DIRECTOR OF EMPLOYEE EXPERIENCE

• Perform and behave in accordance with Whitman-Walker's mission, cultural norms and core values of dignity, respect, affirmation, and humility.
• Maintain a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
• Demonstrate excellent customer service by identifying and exceeding customer requirements.
• Adhere to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
• Maintain data integrity through conscientious use of relevant tools and employing a system of checks and balances.
• Demonstrate organizational skills necessary to multi-task, meet deadlines and re-prioritize as needed.
• Participate in organizational quality and performance improvement activities.

Role Specific Primary Essential Duties:

Compensation & Benefits Management

• Continuously evaluate competitive compensation and benefits programs that attract and retain top talent.
• Assist in the design and development of a comprehensive compensation strategy that aligns with the organization's goals and values.
• Support employees with day-to-day benefits questions, changes, and requests.
• Review and analyze monthly carrier invoices for accuracy and reconcile prior to submittal to AP.
• Oversee salary structures, incentive plans, and benefits administration, ensuring alignment with market trends and business objectives.
• Conduct market analyses and benchmarking to maintain competitive pay structures.
• Drive continuous improvement in HR processes through data analysis, trend identification, and evidence-based recommendations to leadership.

Employee Relations & Engagement

• Develop and implement policies and programs that foster a positive work environment, promote employee engagement, and drive retention.
• Guide and train managers in handling complex employee relations issues, including conflict resolution, performance management, and disciplinary actions.
• Conduct thorough investigations into employee complaints, ensuring fairness, consistency, and compliance with labor laws.
• Oversee exit interviews and employee surveys, using data insights to improve retention strategies.
• Oversee performance review processes, ensuring alignment with organization goals and employee development needs.
• Manage employee recognition programs, including peer-to-peer initiatives and appreciation events.

Leave Administration

• Advise employees and managers on the organization's leave programs, including parental, medical, disability, military, or unpaid leave.
• Analyze leave claims to determine eligibility in collaboration with third-party leave brokers.
• Guide employees through the leave process, ensuring understanding of benefits and return-to-service protocols.
• Manage leave records, process adjustments in HRIS/payroll systems, and oversee employee separations, including conducting exit interviews and notifying internal stakeholders.

HR Compliance & Labor Relations

• Serve as the primary point of contact for labor relations discussions related to staff performance and discipline.
• Maintain and update HR policies and the employee handbook ensuring alignment with legal and industry standards.
• Stay ahead of legislative and industry changes, proactively adapting HR policies and practices to mitigate risk and maintain compliance.

• Bachelor's or master's degree in human resources
• Eight to ten (8-10) years of work experience in the human resources field and at least five years of experience leading an HR team or function.
• Professional certification (PHR, SPHR, SHRM-CP, SHRM-SCP) from HRCI or SHRM required.
• Experience working in a Federal Qualified Health Center (FQHC), or related health care environment required.
• Experience working with members of the LGBTQ+ community preferred.

• Strong knowledge of labor laws, collective bargaining, and employee relations practices.
• Exceptional analytical skills with the ability to interpret data and provide actionable insights.
• Proficiency in Microsoft Office Suite and Human Capital Management Systems.
• Detail-oriented with strong organizational skills to manage competing priorities.
• Ability to maintain confidentiality, exercise discretion, and handle sensitive issues with empathy and professionalism.
• Excellent verbal and written communication skills.

• Strong knowledge of numbers and ability to provide quantitative analysis.
• Strong analytical capabilities to analyze trends, surveys and spreadsheets.
• Detail-orientated to research and interpret data.
• Ability to remain confidential and practice discretion.