Account Administrator - Publisher and Developer Relations

About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/.

Nintendo's Publisher and Developer Relations team is responsible for 3rd party content acquisition, account, and portfolio management within North America, with a mission focus on advocacy, ambassadorship, and amplification of quality licensed content for Nintendo platforms.

The ideal candidate will have the ability to monitor operational workflow, communicate effectively with internal and external partners, and analyze and resolve publisher account issues. You will display strong critical thinking skills to support continuous process improvements which help optimize systems and processes.

• Manages assigned partners. Assists and monitors operational workflow for content set-up, approvals,
  release and changes.
• Reviews and approves required assets for digital software.
• Supports contact for publishers and acts as a liaison between publisher and internal departments.
• Communicates with stakeholders on product updates, release scheduling, and changes.
• Initiates new item part number creation, set-up and data enrichment.
• Analyzes and resolves publisher account issues.
• Supports continuous process improvement activities to optimize systems and process and to increase
  productivity.
• Works cross-functionally with key partners to ensure timely release of new titles and updates.
• Coordinates with customer accounts on their participation in merchandising efforts for digital products.
• Ensures compliance with Nintendo of America Inc. (NOA) policies and procedures.
• Assists publishers and developers with system access and usability issues (NCMS, IMAS, OMAS, NDP,
  LBD, NOA Portal).
• Reviews, processes, and troubleshoots physical & digital ecommerce (e.g. eShop, etc.) software releases.
• Supports training of new product planning team members.
• Executes order workflow for digital and physical orders.