Data Center Technician IC4

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Milestone is seeking a mid-level engineer to apply their technical skills in a fast-paced and complex environment. Having a working knowledge of server hardware, client devices and the desire to participate in projects happening in the data centers and data rooms is crucial to this role. This position will work to diagnose and resolve compute issues at scale, escalate issues and work with remote engineering teams. Additionally, this role will support rack lifecycle processes with a focus on helping build out and support cloud scale compute and storage environments. Solid communication skills are a requirement for this role. This person should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. The candidate should also have a working knowledge and experience in at least one of the following core areas: Networking, Programming/Scripting, Hardware and OS repair.

How You Will Make an Impact:

* Work within the clients ticketing system and SLA's in support of the health of the client's server fleet
* Perform root cause analysis of complex technical issues and drive resolution.
* Hardware installation, rack and stack, cabling, rack integration, provisioning and decommission
* Responsible for assisting with projects (new capacity, as well as retrofits) and repairs throughout the data center
* Understand and debug hardware, and Linux and Windows OS related issues using command-line tools and techniques
* Execution of turn-up/turn-down processes with support from ISOS
* Analyze data to diagnose systemic issues
* Provide support to multiple locations within the Bay Area including Santa Clara, Burlingame, Sunnyvale and Newark
* Work with internal hardware teams and vendors to help resolve complex technical issues, maintain high hardware quality levels and influence future design to ensure ease of serviceability
* Identify and help create documentation for the global data center knowledge base
* Assist with process improvements and best practices in data center operations
* Maintain an efficient, orderly hardware test lab operation within the production/non-production data center.
* Device/system configuration
* Help develop global standards for processes, workflow and automation roadmaps for tools that facilitate deployment, maintaining and decommissioning of server hardware at scale. Lead process improvements and best practice in data center operations.
* Provide cross-functional communication with another technical operations group.
* Other tasks as required to support IT service on local basis

What You Need To Succeed:

* Extensive understanding of PC / server hardware
* Proficiency on the Linux command line with common UNIX tools
* Minimum 1 year of experience with Linux system administration, network administration
* Driven, self-motivated work ethic
* Eagerness to learn new technologies and adapt to constant change
* Focused, detail oriented, able to manage and analyze technical data from multiple sources
* Ability to dynamically switch between people-oriented and technically-oriented mindsets
* Excellent written and verbal communication skills

* Able to safely lift and move a minimum of fifty (50) pounds

Estimated Pay Range: 38.00 - 40.00

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.