Staff Associate

We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

Child Mind Institute is looking for an experienced individual to join our team as a Staff Associate for our clinical program. You will support a team of clinicians, and the administrative functioning, development, and maintenance of the clinical program. You will promote communication between our clinicians and their patients and families.

Reporting to the Senior Staff Associate this is an non-exempt, full-time, fully on-site (5 days per week) position located in our Midtown, New York office.

• Provide an outstanding patient experience for families receiving care at Child Mind Institute.

• Manage clinicians' calendars ensuring efficiency of clinical time, and schedule appointments in the electronic medical records (EMR) system.

• Facilitate the flow of phone and email communication between clinicians and patients.

• Collect initial patient information, perform intakes and coordinate services.

• Check in patient appointments and process daily billing through the EMR system.

• Maintain accurate and updated patient records.

• Follow HIPAA guidelines and strictly protect personal health information.

• Other tasks as assigned

• 2 or more years of administrative or office experience

• High school diploma or GED

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The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

The Child Mind Institute is committed to creating an inclusive culture where all employees feel welcomed and valued.

The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.