EVS Client Manager

About the Team/Role

As a EVS Client Manager, you will be responsible for overseeing and planning small, mid-size and enterprise-level support and service activities for a specific client or group of clients. You will ensure that the highest quality service is delivered while maintaining operational efficiency within established program and delivery standards. By building strong client relationships and understanding their unique business needs, you will identify opportunities to enhance service delivery and share best practices.

How you'll make an impact

• Client Relationship Management: Develop and maintain strong relationships with clients, acting as their primary point of contact for all service-related matters.

• Service Planning and Delivery: Plan and oversee the delivery of support and service activities, ensuring they align with client needs and program requirements.

• Problem Resolution: Coordinate the resolution of service incidents and escalate technical issues as needed.

• Implementation and Onboarding: Schedule and lead kick-off meeting(s) with clients to educate clients as well as gather critical information to appropriately onboard the client. Set-up system configurations after gathering program requirements. Provide status updates to clients and internal stakeholders. Establish meeting cadence with clients.

• Business Development: Collaborate with sales and support teams to identify opportunities for expanded support services and demonstrate the value of our offerings.

• Performance Management: Monitor and evaluate service performance to identify areas for improvement and ensure ongoing client satisfaction.

Experience you'll bring

• High School Diploma

• Bachelor Degree (preferred)

• 2+ years of client facing experience

• Proven experience in managing enterprise-level support and service operations.

• Proficiency in data analysis and data manipulation via google sheets/microsoft excel

• Task oriented with excellent organizational skills and an ability to prioritize workload

• Strong client relationship management skills.

• In-depth knowledge of our products and services.

• Excellent communication and problem-solving abilities.

• Ability to work effectively in a fast-paced, dynamic environment.

• Familiarity and knowledge of Dependent Verification programs and protocols