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AGE
Solutions is seeking a tech-savvy, customer-focused IT Support Specialist to join our team supporting the Department of Defense (DoD). In this role,
you'll work with a team of experienced professionals to troubleshoot technical
issues, support end-users, and ensure the smooth operation of IT systems in a
Microsoft 365 GCC High environment.
This is more than just a helpdesk job-you'll gain hands-on experience with
enterprise IT infrastructure, learn about cybersecurity best practices, and
deepen your knowledge of DoD security compliance frameworks. If you enjoy
solving problems, assisting users, and continuously expanding your IT skills,
this is the job for you! Responsibilities
Include:
- Provide Tier 1
and Tier 2 IT support, troubleshooting technical issues related to hardware,
software, and network connectivity. - Respond to and
resolve support tickets through the AGE Solutions Support Center. - Assist users
with Microsoft 365 GCC High applications, including Teams, Outlook, SharePoint,
and OneDrive. - Support Windows
11 environments, ensuring compliance with security policies and best practices. - Educate users
on IT security best practices and compliance requirements to maintain a secure
environment. - Document
troubleshooting steps, solutions, and FAQs in the internal knowledge base. - Collaborate
with teammates and escalate complex issues to higher tiers when necessary.
Requirements
- US Citizenship
required.
- CompTIA
Security+ Certification required.
- 2+ years of
experience in an IT support or helpdesk role.
- Must reside
within a commutable distance of Alexandria, VA in order to work a hybrid onsite
schedule of 3 days/week.
- Hands-on
experience supporting Microsoft 365 applications, Windows OS, and enterprise IT
environments.
- Basic
networking knowledge (DNS, DHCP, VPN, TCP/IP).
- Strong
troubleshooting skills and the ability to explain technical solutions to
non-technical users.
- Excellent
written and verbal communication skills.
Preferred Qualifications:
- Experience
working in a DoD or government IT environment.
- Familiarity
with IT service management (ITSM) tools and ticketing systems.
- Knowledge of
security compliance frameworks such as NIST 800-171 or CMMC.
- Ability to
obtain and maintain a DoD security clearance.
Work Environment
and Physical Demand:
- Prolonged
periods at a computer.
- Handling / shipping
packages of up to 30 pounds.
- Occasionally
crawling under desks/climbing step ladders etc.
What You'll
Learn & Gain from This Role:
- Deep Dive
into DoD IT Security & Compliance: Work with NIST 800-171, CMMC, and
other federal cybersecurity frameworks.
- Enterprise-Level
IT Support Experience: Gain hands-on experience with Microsoft 365 GCC
High, Windows 11, and enterprise security tools.
- Cybersecurity
Awareness & Best Practices: Learn how to identify and mitigate security
risks in a government IT environment.
- Advanced
Troubleshooting Skills: Develop expertise in diagnosing and resolving
issues across hardware, software, and cloud environments.
- Professional
Growth & Career Development: Work alongside experienced IT
professionals who will mentor and guide you as you grow in the field.
Benefits
Competitive compensation, Bonuses, Medical, Dental, Vision, Term Life Ins, Tax-Deferred Accounts (FSA, HSA, Dependent Care), Short-Term Disability, Long-Term Disability, Company sponsored 401(k), and an incredible workplace culture.
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Age Solutions
401(k)
Mar 06, 2025