Program Coordinator

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

The Housing Conference Coordinator will work directly with the Assistant Director of Housing to coordinate all aspects of the summer conference and intern programming for all campus partners within the University or external communities. The coordinator will be responsible for the operational requirements of those events such as client communications, invoicing, collections, strategic planning, and logistics. Serves as the Housing liaison between the University and conference participants, specifically in the areas of customer service and communication. The Housing Conference Coordinator will also be closely working with our Housing Operations staff on daily tasks, supervising and training the student employees and implementing customer service enhancements.

• Administers Summer conferences for FIU Housing. This includes providing conference quotes, invoices, and collections. Oversees the administration and negotiation of all conference agreements and contracts including collecting all documents required by the university general counsel to bring conference and interns to campus
• Manages the conference email communications including but not limited to responding to client inquiries, communicating requirements to appropriate staff and coordinating with custodial and maintenance to ensure that the residents rooms are up to University standards.
• Coordinates with the Assistant Director, manages the strategic planning, problem solving and operational meetings to grow and maintain the summer conference and internship program. Tracks conference revenue and growth.
• Provides training for Housing front desk operations that includes but not limited to: answering telephones, routing calls as appropriate, greeting visitors to the office, and providing routine information regarding on-campus housing. May provide back-up support to the area as needed. Refers visitors to other University offices as needed.
• Creates updates and reviews publications (traditional print media and online). Pursues and responds to inquiries for potential summer conference clients
• Oversees the recruitment process for all conference assistants, housing ambassadors, and the conference intern
• Manages the person of interest forms for all outside guests staying in the resident halls. Coordinates with the OneCard office and other University partners to monitor and ensure that all services purchased by the guests are on their profiles. (ie. Meal plans, gym memberships)
• Oversees the benchmarking for housing and conferences data and develops reports to assist with the data analysis for the department for the Assistant and Associate Director of Housing.
• Manages all conference quotes, invoices, and collections. Oversees the administration and negotiation of all conference agreements and contracts including collecting all documents required by the university general counsel to bring conferences and interns to campus.
• Coordinates with other University partners and staffs university community recruitment events to support the overall university missions, such as Open House and Admitted Student Day. Manages weekend check-ins for conferences and interns.
• Works with EMS system to keep track of all reservation requests and ensure the safety and security of the guests that attend. Serves as the housing liaison to individuals who reserved housing spaces.
• Schedules conference participants. Creates registration links for all temporary housing guests including visiting professors, staff new hires, and pre and post season student housing
• Assists the Assistant Director of Housing with customer service initiatives in the Housing Office. This would include training/supervision of Housing Ambassadors, Conference assistants, and the conference intern in implementing service enhancements. Oversees and creates the housing operations call center talking points, scripts, and procedures to meet University service excellence expectations.
• Serves as a University card user for departmental transactions. Adheres to University credit card policies and procedures. Handles check transactions as needed.

Bachelor's degree and two (2) years of office or related experience.

• Experience working in higher education or in hospitality.
• Proficiency with content/customer management systems.
• Master's degree in a related field.
• Previous customer service experience.

Administrative

Begin time: 8:30 AM

End time: 5:00 PM

• Driver's License Check
• Fingerprinting Check
• Research Expanded Background Check

• Ability to work evenings and weekends.
• Ability to work flexible hours as needed.
• May be required to work on University holidays.
• Shift may vary according to departmental needs.
• May be required to be On-Call as needed by the University.
• Ability to travel locally

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.