Remote

Technical Support Engineer

FinThrive
United States
Mar 07, 2025
About the Role Impact you will make The purpose of the Technical Support Engineer position is to provide highly technical assistance directly to clients and assist in the development of processes, tools, reports and applications that will support the Product Support department in meeting its goals and objectives. This role offers the opportunity to directly interact with customers and collaborate with domestic and global teams. The ideal candidate will be an expert troubleshooter with strong knowledge of Microsoft TSQL, C++, C#, and ASP.NET, and be able to suggest innovative solutions to complex problems. The position requires a firm grasp of relational databases and fundamentals of systems software design. In addition, the individual must be a self-starter with good communication and documentation skills. What you will do Provide high quality, timely responses to customer inquiries and application issues Triage high profile production issues and recommend and\or execute a course of action for resolution Debug issues in a variety of environments, including C++, C#, XML, .NET, and SQL Facilitate effective team interaction and leverages the skills within the team to maximize success Partner with internal clients to resolve client issues as efficiently as possible Utilize time management and organizational skills to manage an ever-changing volume and set of priorities and tasks Deliver the highest quality support for FinThrive products, with a focus on client success and satisfaction What you will bring High School diploma or GED 1+ years of software development experience developing Web/Windows applications in C++, C#, SQL, ASP, .NET Working experience with XML/JSON Experience with SQL Server Enterprise Manager, SQL Server Management Studio, Query Analyzer, or similar tools Excellent troubleshooting, problem solving skills, both technically and at the application level Troubleshooting and analytic skills above to include OOP and SQL experience Demonstrate strategic problem solving and advanced analytical skills Demonstrate ability to communicate with others, including customers, in a clear, understandable, and professional manner on the phone, via email and in person via use of good written (i.e., good grammar/spelling) and verbal communication skills Excellent organizational and follow-up skills with great attention to detail Highly self-reliant and motivated to take ownership of tasks through completion with little supervision Demonstrate ability to work in a team environment that requires quick turnaround and quality output Solid knowledge of all MS Office Products What we would like to see Bachelor's Degree Experience with Healthcare Revenue Cycle Experience working in Salesforce About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture. Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive's Core Values and Expectations Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO finthrive.com \| FinThrive Careers \| FinThrive Benefits & Perks \| Physical Demands