Client Service Technician

Exciting opportunities at ANALYGENCE! Meet our recruiting team on March 27 & 28 11-2pm at the TransitionCareers Lackland AFB - Defense, Space, IT, Cyber & Intel Hiring Fair in San Antonio, TX. Register to attendthrough Transition Careers: https://transitioncareers.com/event/lackland/.

The Air Combat Command's 67th Cyberspace Wing (67 CW), 346th Cyber Test and Evaluation Squadron (346 CTES), executes, and contributes as both an operational and participating test organization in a full array of operational tests of various cyber weapons in coordination with the 318 Range Squadron (318RANS) who provides instrumented cyber range services, through both physical hardware and virtual systems.

In support of this mission, ANALYGENCE is seeking Client Service Technicians (CST) to provide technical support for computer workstations, Voice over Internet Protocol (VoIP) telephones, Video Teleconference (VTC) equipment, and supporting networks. Specifically, the CST shall:

• Provide expertise in Microsoft Windows-based computer network operations, maintaining the usability of the information technology (IT) hardware assets, including VoIP telephones and VTC equipment, ensuring they operate as required by the organization's employees.
• Install, relocate, configure, troubleshoot, scan media, and repair desktop computers, laptops, and printers.
• Load, configure, and troubleshoot software applications.
• Load proper patches to computers identified during information Assurance Vulnerability Management (IAVM) scanning.
• Support Client Service Liaison (CSL) in maintaining physical media control processes.
• Prepare equipment for DRMO disposal, prepare DRMO paperwork as required, validate equipment to ensure it is properly sanitized before final disposition, and support the physical movement of equipment.
• Perform administrative tasks in support of deployment services such as notification to proper authorities of equipment location changes.
• Initial response to trouble tickets within 24 hours, resolve trouble tickets within 72 hours unless impacted by higher priority mission requirements, and close out trouble tickets within 4 hours of resolution.
• Maintain and use separate accounts for access to network resources, another for their level access, and general user and non-privileged levels for routine procedures.
• Report security violations and incidents.
• Maintain applicable levels of certification required by AF and local Communications Squadrons to accomplish CSL tasks.

• Current Top Secret clearance with SCI eligibility.
• Bachelor's degree in a related field and a minimum of 3years in a client service environment.
• IAT Level II certification is required.
• Experience with Microsoft Windows, Voice over Internet Protocol (VoIP) telephones, and Video Teleconference (VTC) equipment on the Non-Secure Internet Protocol Router Network (NIPRNET), Secret Internet Protocol Router Network (SIPRNET), and Joint Worldwide Intelligence Communications System (JWICS).
• Knowledge of computer networking concepts and protocols, and network security methodologies.
• Experience with cybersecurity and privacy principles, cyber threats and vulnerabilities, and specific operational impacts of cybersecurity lapses.
• Knowledge of Test & Evaluation processes for learners and information compromise.
• Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.