Creative Director

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Creative Director serves as the creative lead for our in-house Creative Studio team, managing the entire creative process and leading a team of talented graphic designers. This position serves as the advocate for creative excellence, brand consistency and brand evolution. The Creative Director supports three distinct business lines and is a pivotal role that blends creative leadership with strategic thinking to drive our visual identity and brand storytelling.

Essential Functions

• Leads, mentors, and inspires a high-performing team of creative talent, skilled at concepting and creating impactful graphic design assets.

• Manages resources, timelines, budgets and priorities for the Creative Team, ensuring consistent delivery of high-quality work, on time and within scope.

• Drives operational efficiency and impactful creative solutions that align to business goals.

• Acts as the bridge between the Creative Studio team and Marketing leadership.

• Guides team and stakeholder discussions with a strong understanding of design principles and quality creative that aligns to business goals.

• Fosters a culture of innovation and collaboration.

• Conceptualizes, oversees and executes development of creative that meets exceptional standards of quality and originality, with a high level of thought and polish.

• Delivers work that aligns to brand principles and business goals. Develops and executes creative strategies that align with business goals and brand identities.

• Ensures consistency across all creative outputs, adhering to brand guidelines.

• Oversees the creative process from start to finish and monitors the team's queue of work, ensuring clarity and alignment of stakeholder requirements, delivering high quality, impactful work while upholding SLAs.

• Stays ahead of design trends, incorporating innovative processes and techniques into the team's work.

• Leverages best practices across channels including social, digital display, email, web, animation, long form content, presentations, events, signage, photography, iconography, etc.

• Collaborates with marketing, business line leaders and other stakeholders to produce impactful designs for campaigns, websites, email, and more.

• Supports the company's commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a bachelor's degree in graphic design, fine arts, visual arts, marketing or related field.

• 10+ years of creative experience either in an agency or in-house setting.

• Demonstrated people or team leadership experience with a focus on developing high-performing teams.

• Proven success managing and mentoring creatives, with a focus on leadership and people development.

• Strong portfolio showcasing creative direction and high quality, creative excellence across a variety of mediums.

• Excellent communication and presentation skills, with the ability to pitch the work, articulating creative ideas and strategies.

• Expert level in Adobe Creative Suite and Figma.

• Experience with project management and workflow tools.

• Drug screen and background check.

Preferred Qualifications

• Experience working in financial services or highly regulated industry.

• Agency experience.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Employees must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

The base pay scale for this position in:

Phoenix, AZ in USD per year is: $160,000 - $180,000.
New York, NY in USD per year is: $170,000 - $190,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off -Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page here for the latest. Ourteamcan share more during the interview process!

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.