Assistant Recreation Manager

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; youll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every rolefrom Guest Services to Finance, Culinary to IToffers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What Were Looking For:

We are seeking a passionate and detail-oriented Assistant Recreation Manager to lead the training and development of our recreation team. The ideal candidate excels at fostering a culture of safety and service, using data and metrics to ensure consistent performance. If you are a dynamic leader who values inclusiveness and enjoys driving team success, this role is for you.

Who You Are:

• A knowledgeable leader with expertise in aquatic safety, recreation operations, and team development.
• Detail-oriented and analytical, with the ability to assess performance using data and metrics.
• A skilled communicator and presenter who can inspire and coach team members effectively.
• Organized and efficient, capable of managing multiple priorities and maintaining compliance with safety standards.
• Committed to fostering an inclusive and supportive work environment.

What You Will Do:

• Assists with the management of operations and staff of all Recreation, Fitness Center, and Safety Program, ensuring complete compliance with hotel safety, service, and grooming standards
• Acts as the Recreation Manager in their absence
• Oversees the operation of the swimming pool area
• Oversees the pool programs such as towel issue, retail sales at the pool, and pool concierge programs
• Interviews and recruits all Recreation, lifeguard employees and Recreation vendors
• Reviews and submits vendor contracts to Hotel Managers approval prior to the hiring and scheduling of an activity
• Establishes, ensures adherence to all departmental and Loews Hotels guidelines, policies, and procedures
• Evaluates changes in guest needs, the hotels guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
• Prepares seasonal recreation activity schedules and participates in the planning and development of holiday and special event programs
• Ensures proper posting of activities and special event information
• Maintains optimal staffing levels within forecasted budgetary guidelines
• Completes appropriate shift reports
• Reviews/maintains daily payroll records/reports
• Evaluates individual employee performance, determining improvement and training needs and advancement requirements
• Communicates information about hotel and recreation programs to all guest contact departments to facilitate greater utilization and to promote incremental revenues
• Ensures that all recreation programs are executed in accordance with all hotel and safety guidelines
• Inspects the general appearance and functionality of all activities/recreation spaces including sanitation, temperature, lighting, and musical elements
• Responsible for accurate recording and submittal of payroll information
• Schedules and coordinates monthly recreation staff meetings
• Maintains the clean and excellent working condition of the following areas: pool deck, game room, and any other hotel space set up for a planned recreational activity
• Manages directly and ensure compliance of Aquatics Training Program
• Other duties as assigned
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Complies with Loews Hotels uniform and grooming guidelines

Your Experience Includes:

Qualifications and Experience Required:

Required:

• Minimum one year of recreation/aquatics supervisory experience
• Must be able to swim and be comfortable in and around water for an entire shift
• Must be able to complete and maintain current Lifeguard certification to include written and practical exams
• Excellent communication skills-oral and written
• Strong leadership skills
• Able to work a flexible schedule, including weekends and holidays
• Must complete monthly in-service training requirements
• Must hold clean motor vehicle driving record upon request
• High School Diploma or Equivalent.
• Strong organizational skills and the ability to manage a flexible schedule, including weekends and holidays.

Preferred:

• Associates degree in a related field
• 3 or more years of experience in training and/or the recreation or pool function.
• Licensed Lifeguard Instructor certification.