Remote New

Site Reliability Engineer

VSP Global
United States
Mar 10, 2025
Use engineering design concepts to recommend design or test methods for attaining or improving operational reliability in support of business objectives. Develop and implement high-reliability tools, systems, and services using engineering methodologies and tools. Determine reliability requirements and deliver insights from massive scale data in real time. Propose changes in design or formulation to improve system and/or process reliability. Utilize best practices and work with cross-functional teams to provide solutions and a positive user experience. Improve reliability, quality, and time-to-market for suite of software solutions, through effective hosting, monitoring, operations, and automation Develop proprietary tools to improve system reliability and mitigate weaknesses in incident management or software delivery Collaborate with team members to troubleshoot and fix issues utilizing knowledge of problems to route support escalation issues to the appropriate teams Add automation for improved collaborative response in real-time, updates documentation, runbook tools, and modules to prepare teams for incidents Support optimizing the software development life cycle to boost service reliability, based on post-incident reviews Support system cost modeling for all hosted systems Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve Deliver primary operational support and engineering for distributed software applications Implement guidelines and plans for automated systems delivery maintaining system and data security Assist with impact analysis regarding enterprise-wide technology Perform capacity monitoring with various monitoring tools (Splunk, Dynatrace, etc.) and make recommendations Gather and analyze metrics from both operating systems and applications to assist in performance tuning, fault finding, and corrective action planning Support system integration, software, and hardware at enterprise level for optimum performance Partner with development teams to improve services through rigorous automated testing and release procedures Contribute to system architecture planning, and policies and procedures surrounding enterprise-wide technology Participate in system design consulting, platform management, and capacity planning Stay abreast of new technologies; introduce applicable technology in alignment with business goals and for creative solutions Job Specifications Typically has the following skills or abilities: Bachelor's Degree in Computer Science or related field and/or equivalent experience 4+ years of related functional experience Experience with both Windows and Linux, as well as containerization software products Functional with continuous integration and continuous delivery Experience with automation and orchestration using Chef, Puppet, Ansible and containers Coding skills beyond simple scripts and knowledge of application architecture Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++/C#, Ruby, and JavaScript Understanding of distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (OpenShift, Kubernetes, Yarn) Skilled in spotting problems and identifying performance bottlenecks, leading to problem and root cause analysis and risk mitigation Capacity monitoring and performance planning experience with cloud solutions like AWS using applications such as Dynatrace, New Relic, App Dynamic #LI-EYEFINITY Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, pleaseclick here. Salary Ranges: $63,000.00 - $108,675.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.