ELECTRONIC SECURITY SYSTEMS MANAGER - 02252025-65774

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CORRECTION, ADMINISTRATION DIVISION, DAVIDSON COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Must have a Valid Driver's License A Motor Vehicle Records screening will be conducted prior to employment.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and five years of experience in one or a combination of the following: software development of industrial automation systems; design or repair of industrial electronics; installation/maintenance of low voltage alarms and camera systems; maintenance of computer and server hardware, desktop and server operating systems, network hardware devices or wireless network devices; or repair of other related system operations problems for computer or security electronic system hardware and operating systems.

At least one year of the required qualifying experience must be at a supervisory level.

Substitution of a Specific Associate's Degree for the Required Bachelor's Degree: Graduation from an accredited college or university with an associate's degree in information technology, electronics, software development or other closely related field may substitute for the required bachelor's degree.

Substitution of Education for Experience: Graduate coursework in information technology, electronics, software development or other closely related field may substitute for up to one year of the required experience (twenty-four graduate semester hours or a master's degree is equivalent to one year of experience). Graduate education may not substitute for the required one year of supervisory level experience.

Substitution of Experience for the Specific Associates Degree: Experience in any of the following areas may substitute for the required associate's degree on a year-for-year basis to a maximum substitution of two years: design or repair of industrial electronics; installation/maintenance of low voltage alarms and camera systems; software development of industrial automation systems; maintenance of computer and server hardware, desktop and server operating systems, network hardware devices or wireless network devices; or repair of other related system operations problems for computer or security electronic system hardware and operating systems.

Necessary Special Qualifications: Applicants for this class must possess a valid motor vehicle operator's license at the time of appointment.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Summary: Under general supervision, performs electronic security systems management work of considerable difficulty; and performs related work as required.

Distinguishing Features: An employee in this class manages Electronic Security Systems staff and operations statewide and provides fourth level technical support for fence detection, electronic security and video systems, and computer-related hardware. This class differs from Electronic Security Systems Supervisor in that incumbents of the later do not have statewide supervisory/managerial responsibilities and are supervised by an incumbent of this class.

Responsibilities

Staffing Organizational Units:

1. Selects job candidates who best fit available positions based on the results of selection assessment.
2. Conducts behaviorally based interviews for job candidates to ensure hiring and retention of the most qualified employees.

Developing Objectives and Strategies:

1. Develops strategic plans for electronic security system improvements and new system implementation.

Scheduling Work and Activities:

1. Manages schedule for completion of projects by establishing realistic timelines, communicating schedule to all involved staff, and monitoring work for adherence to the schedule.

Resolving Conflicts and Negotiating with Others:

1. Discusses issues in dispute with the parties involved to facilitate a resolution or negotiate a compromise solution.

Thinking Creatively:

1. Designs and develops programmable logic controllers (PLCs) and associated devices for door control, video control, intercom, panic buttons and other electronic security systems, based on data collected, physical measurements, contractors' schedules (i.e., wiring input/output data), and other relevant information.
2. Develops software applications for the Department of Correction as requested.
3. Develops standards and policies relevant to computer and electronic security systems for Department of Correction staff to follow.
4. Develops operating systems for door control, video monitoring automation, intercom control, and other security related systems.
5. Develops/establishes policies and procedures of network administration in accordance with organizational policy to ensure desired performance, problem reporting, maintenance, security and improvement.
6. Fabricates PLCs and other devises for door control, video control, intercom, panic buttons and other electronic security systems, into a security electronic rack/cabinet.

Coordinating the Work and Activities of Others:

1. Coordinates workload of staff assigned to work together on a project to ensure the timely and accurate completion of project tasks and work orders.

Coaching and Developing Others:

1. Mentors and coaches staff to assist them in acquiring job specific knowledge and developing and enhancing their skill level (e.g., cabling and fiber termination and splicing, configuring/installing video cameras, PLC set-up and troubleshooting, fence and door control electronics support, and other systems support in correctional settings).
2. Provides guidance to supervisors when performance problems arise with their direct report staff.
3. Conducts periodic performance development meetings with assigned staff to communicate and develop job plans and provide performance feedback and developmental guidance.

Guiding, Directing, and Motivating Subordinates:

1. Plans, organizes and supervises the work of subordinate staff in providing desktop support, electronic systems support, and other related tasks.
2. Oversees the performance management activities for all direct report supervisors to ensure they complete their responsibilities of the Performance Management Program by the deadlines established.
3. Develops an Individual Performance Plan for every direct report staff member making sure to include specific, measurable, achievable, relevant and time-sensitive (SMART) goals for performance.
4. Implements corrective measures to staff for inappropriate actions through discussions, written warnings, and recommendations for suspension or termination.
5. Identifies outstanding performance characteristics through employee discussions and personal observations to encourage/acknowledge positive behavior.

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment:

1. Reviews/edits complex installation instructions for multiple hardware and software solutions for the Department of Correction.
2. Creates test scripts for ladder logic and human machine interface (HMI) software while adhering to testing requirements of the project.
3. Creates site/building layouts for use in HMI software and equipment schematics using computer-aided design software.
4. Develops and maintains complex installation instructions for various hardware and software solutions for the Department of Correction.
5. Maintains problem management database by creating, reviewing, and updating agency/customer records (including customer information, tracking number and other sensitive tracking information) and by documenting calls from Integrated Helpdesk and incident information/resolution.

Making Decisions and Solving Problems:

1. Simulates and reproduces error conditions using test benches (set up to duplicate system conditions in the field) to diagnose and resolve up-escalated system issues in both computer and electronic security systems.
2. Resolves operational problems by applying existing system utilities or vendor enhancements (e.g., software upgrades, operating system code corrections, or memory modifications).

Documenting/Recording Information:

1. Writes documentation for ladder logic and HMI programs, including how the programs interact with physical devices such as relays, alarms, and input/output modules.
2. Writes technical bid specifications which satisfy the department's needs that are not on statewide contract.
3. Continually documents the performance of direct reports to ensure accurate and unbiased performance evaluations.
4. Oversees documentation and maintenance of system configurations consisting of peripheral devices, communication lines, and user profiles.
5. Documents layout of switch and fiber configuration/network grid and utilization by entering device and switch types and connection locations into spreadsheet and diagramming graphics applications.
6. Documents and maintains system configurations consisting of peripheral devices, communication lines, and user profiles.
7. Tracks location/assignment of state-tagged property by entering and monitoring information, including equipment transfers, in inventory control system.
8. Documents all work performed by opening or accessing user-generated work orders in Asset inventory Management (AIM) system and entering action taken/problem resolution or by documenting other work activities in Outlook calendar.

Organizing, Planning, and Prioritizing Work:

1. Establishes and maintains a communication plan to ensure customers are appropriately informed.
2. Prioritizes projects for the staff to ensure appropriate/timely completion in accordance with departmental standards.
3. Completes work orders and assigned tasks in priority order based on departmental standards (i.e., life safety, security electronics, networks and computer systems).

Communicating with Persons Outside Organization:

1. Communicates effectively with Strategic Technology Services (STS), outside vendors and/or external customers to share/exchange information relevant to status, timelines, expectations, and other pertinent information for work-related projects and events.

Developing and Building Teams:

1. Conducts staff meetings and facilitates team-building activities to encourage effective communications and build trust, respect, and cooperation among team members.

Analyzing Data or Information:

1. Oversees the review/analysis of trouble tickets and other information to identify trends and patterns which indicate problem areas or improvements needed.
2. Analyzes system specifications to ensure compliance with system requirements.

Training and Teaching Others:

1. Develops and/or administers training and instruction to other electronic security support staff on specific system operations.
2. Develops and maintains training materials for computer and electronic security systems.
3. Trains support staff in the installation and use of hardware or software products.
4. Explains, in technical workshops or group meetings, the operational functions of hardware or software products.

Judging the Qualities of Things, Services, or People:

1. Assesses the performance of each direct report employee as necessary to complete two formal interim evaluations and an annual performance evaluation which includes the determination of a final rating value.
2. Evaluates a product to assess whether it sufficiently meets needs and determine justification and documentation needs.
3. Determines whether hardware (e.g., computers, printers, cameras, door control PLC, fence security components) needs to be repaired based detailed inspection/condition of hardware.

Interpreting the Meaning of Information for Others:

1. Reads and interprets state technology policies in order to communicate the meaning of them to others.
2. Conveys state technology policies to end-users in the appropriate format based on the recipient.

Interacting With Computers:

1. Creates software programs to control door access, cameras, intercoms, panic alarms, fence alarms, inmate call buttons, utilizing ladder logic and HMI programming languages.
2. Establishes and configures monitor and control programs for network switches, large Uninterruptible Power Supplies (UPS), Network Time Protocol (NTP) servers, Vicon video systems, and key distribution servers.
3. Maintains permission controls for Vicon video systems, door access, and password resets for Active Directory.
4. Manages Active Directory by creating accounts, setting permissions for users and workstations, and creating scripts group policies.
5. Creates and maintains software images on all models of computers for various situations, including general state network usage, stand-alone usage, inmate classroom, and special applications.
6. Provides technical support using specialized software for fence detection, electronic security, and computer-related hardware and software systems.
7. Creates and maintains proxy servers to restrict access to specialized systems (e.g., inmate legal research, educational classrooms, college computer labs).
8. Tests the compatibility of software and hardware products on various computer models.
9. Performs backup process and archiving for video databases used within correctional facilities.
10. Inventories software and computers utilizing System Center Configuration Management (SCCM) software.
11. Uses computer systems to enter/access data and utilize email and office productivity tools.

Estimating the Quantifiable Characteristics of Products, Events, or Information:

1. Projects resource capacity, capabilities and requirements and makes recommendations for procurement/purchases based on findings.
2. Estimates appropriate inventory levels for agency's annual desktop replacement plan.
3. Determines materials required for an assigned task or project based on previous projects.
4. Projects or forecasts consumption rates of consumables (e.g., fiber splice kits, network cable connectors, fiber termination kits, fuses, relays, processor boards, sensor assemblies) to determine replenishment of products.
5. Determines materials required for an assigned task or project based on previous projects.

Updating and Using Relevant Knowledge:

1. Maintains expertise in the use of advanced multi user computer systems (e.g., Vicon video system, door control system, Linux systems).
2. Maintains expertise and adherence to Acceptable-Use Policy.
3. Oversees the enrollment of staff in appropriate training to ensure they keep up to date on the latest methods and technologies.
4. Attends training in accordance with departmental requirements.

Repairing and Maintaining Electronic Equipment:

1. Performs technical maintenance, preventive maintenance, and repair of fence detection, electronic security, video systems, and computer-related hardware.
2. Evaluates multiple hardware instances for the need to enhance/upgrade components in equipment including memory, hard drive, and/or other components.

Evaluating Information to Determine Compliance with Standards:

1. Audits AIM system to ensure end-users are submitting work orders in accordance with departmental policy.
2. Evaluates software to ensure Service Level Agreement (SLA) compliance.
3. Conducts audits of video system to ensure compliance with 30-day recording standards.

Communicating with Supervisors, Peers, or Subordinates:

1. Communicates on a regular basis with coworkers/team to share knowledge.
2. Communicates effectively with internal customers to share/exchange information relevant to status, timelines, expectations, and other pertinent information for work-related projects and events.
3. Communicates with supervisor to keep him/her informed of all problems, issues and special requests from end-users, including status of ongoing projects and work orders.
4. Communicates effectively in written form, by email, by phone, prison radio system, or in person.

Inspecting Equipment, Structures, or Material:

1. Using advanced diagnostic software, electronically inspects all network computers to determine what software is installed and status of devices such as Internet Protocol (IP) cameras, fire alarm panels, PLCs for door access control, and other system activity.
2. Conducts random inspections of state-issued computers to Identify any violations to the state's acceptable-use policy and report to supervisor.
3. Inspects internet protocol telephony (IPT) and mobile telephones to identify and resolve escalated issues.
4. Performs hands-on inspection of equipment, (e.g., computers, printers, cameras, door control PLCs, fence security components) by assembling and disassembling to check usability/condition.

Monitor Processes, Materials, or Surroundings:

1. Monitors inventory replacement parts and equipment to ensure all systems can be repaired within one day.
2. Oversees monitoring of vendor contracts, software licensing, and warranties to verify compliance in these areas.
3. Monitors orders in Edison via order tracking and receiving to ensure appropriate processing.
4. Monitors Active Directory to ensure all separated employees are inactivated within one day of separation.
5. Manages the monitoring of logs and system activity (e.g., network switches, video database recording, IPT phones, door control system, fence alarm system, video conferencing system) via review of data.
6. Monitors desktop hardware and software inventory to ensure all tagged items are accounted for.

Provide Consultation and Advice to Others:

1. Presents proposals and recommendations to management based on in-house test results and cost comparisons of software and hardware.
2. Makes improvement suggestions to management based on research, analysis, and/or first-hand observations of trends, problems, or other information gathered relevant to agency operations and services.

Getting Information:

1. Reviews and extracts pertinent information from detail requirements documents (e.g., technical cut sheets, construction as builts).
2. Talks with end-users to gather requirements for developing less complex projects (e.g., inmate classroom network, small camera projects).
3. Uses various methods to perform research from technical knowledge base and other resources.
4. Gathers information via email, AIM requests in Edison system, or other staff communications to determine required access for employees in Active Directory or other needed support services
5. Gathers information by talking with supervisor and making physical inspection of project site to support the development of projects.

Performing Administrative Activities:

1. Initiates request for services (e.g., cabling, state network drops, IPT phone set-up/change, creation of Outlook accounts) to STS by entering all necessary information into Remedy system.
2. Enters information into AIM by creating, updating, and, closing work order.

Processing Information:

1. Enters location/assignment information into a spreadsheet to track security equipment.

Handling and Moving Objects:

1. Installs cabling (e.g., fiber optics, Ethernet) by reaching overhead and crawling under raised flooring to access cables and pull through conduit.
2. Installs surveillance cameras by climbing ladders, reaching overhead, and using power tools.
3. Pushes/pulls hand-cart/dolly to move heavy equipment as needed.
4. Lifts computers, monitors, printers and other equipment to load on/off carts and/or move to a different work location.

Identifying Objects, Actions, and Events:

1. Conducts an inventory to identify items (e.g., computers, cameras, network switches, printers, tools) that need to be replaced and/or designated as surplus property.

Performing General Physical Activities:

1. Climbs ladders to install computer and electronic security system components.
2. Walks fence perimeter, at distances of approximately a mile or greater, as necessary to inspect or repair electronic components.
3. Crawls under desks and into tight spaces to install computer and electronic security system components.

Controlling Machines and Processes:

1. Operates fiber fusion splicer to terminate and splice fiber.
2. Operates multimeters, signal generators, and network testers to test circuits.
3. Operates tensioner to adjust tension on taut wire detection system for optimum performance.
4. Uses soldering station to create and repair circuit boards.
5. Operates a drill press to destroy hard drives of surplus computers.

Operating Vehicles, Mechanized Devices, or Equipment:

1. Operates scissor or boom lift to install or replace cameras, cables, and sensors.
2. Operates assigned vehicles to accomplish required tasks, including transporting equipment, towing trailers, and driving to work sites to provide technical support and call-outs.

Competencies (KSA's)

Competencies:

1. Directing others
2. Building effective teams
3. Fairness to direct reports
4. Confronting direct reports
5. Developing direct reports and others
6. Problem solving
7. Hiring and staffing
8. Decision quality
9. Innovation management
10. Priority setting
11. Functional/technical competency
12. Drive for results

Knowledge:

1. Expert knowledge of computer hardware/operating systems and security electronic equipment (e.g., network switches, IP camera systems, PLCs, NTP servers, and others), including their designs, uses, repair, and maintenance
2. Intermediate knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
3. Advanced knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
4. Expert knowledge of relevant equipment (e.g., fence intrusion protection, door control, IP camera systems), policies, procedures, and strategies to promote effective correctional security operations for the protection of inmates, staff, and the public
5. Advanced knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
6. Intermediate knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, and personnel information systems
7. Expert knowledge of transmission of radio based alarm systems, wireless routing for IP camera systems, switching, control, provisioning and operation of IPT phones, cellular phones, and tablets
8. Expert Knowledge of operation and maintenance, including calibration, of tools used for network and security electronic systems (e.g., multimeter, fiber fusion splicer, fiber cleaver, network analyzer)
9. Intermediate knowledge of correctional procedures and Department of Correction policies
10. Advanced knowledge of design techniques, tools, and principles involved in production of precision technical plans, design documents/ drawings, and schematics
11. Intermediate knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups
12. Advanced knowledge of the practical application of electrical engineering science and technology, including applying principles, techniques, procedures, and equipment to the design and production of electronic security equipment
13. Intermediate knowledge of arithmetic, algebra, geometry, and their applications

Skills:

1. Advanced skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
2. Advanced in understanding written sentences and paragraphs in work related documents
3. Advanced skill in adjusting actions in relation to others' actions
4. Advanced skill in teaching others how to do something (S2 & up)
5. Advanced skill in bringing others together and trying to reconcile differences
6. Advanced skill in persuading others to change their behavior
7. Expert skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
8. Advanced skill in performing routine maintenance on equipment and determining when and what kind of maintenance is needed, including multimeters, fiber fusion splicers, fiber cleavers, uninterruptible power supplies and component equipment for IP camera systems and fence intrusion alarm systems
9. Advanced skill in installing equipment, machines, wiring, or programs to meet specifications
10. Expert skill in controlling operations of equipment or systems (e.g., Active Directory, network management systems, PLCs, IP camera systems)
11. Expert skill in analyzing needs and product requirements to create a design
12. Expert skill in writing computer programs for various purposes
13. Intermediate skill in conducting tests and inspections of products, services, or processes to evaluate quality or performance
14. Expert skill in repairing computer related equipment and security electronic systems using the needed tools
15. Expert skill in determining causes of operating errors and deciding what to do about it
16. Expert skill in considering the relative costs and benefits of potential actions to choose the most appropriate one
17. Expert skill in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
18. Advanced skill in obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
19. Advanced skill motivating, developing, and directing people as they work, identifying the best people for the job
20. Advanced in managing one's own time and the time of others
21. Advanced skill in monitoring/assessing performance of other individuals to make improvements or take corrective action
22. Advanced skill in using scientific rules and methods to solve problems
23. Intermediate skill in being aware of others' reactions and understanding why they react as they do
24. Advanced skill in determining the kind of tools and equipment needed to service computer and security electronic systems
25. Expert skill in identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
26. Advanced skill in determining how money will be spent to get the work done, and accounting for these expenditures
27. Intermediate skill in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
28. Advanced skill in communicating effectively in writing as appropriate for the needs of the audience
29. Advanced skill in understanding the implications of new information for both current and future problem-solving and decision-making
30. Advanced skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning and teaching new things
31. Intermediate skill in using mathematics to solve problems
32. Advanced skill talking to others to convey information effectively
33. Basic skill in actively looking for ways to help people

Abilities:

1. Intermediate ability to choose the right mathematical methods or formulas to solve a problem
2. Ability to tell when something is wrong or is likely to go wrong (does not involve solving the problem, only recognizing there is a problem)
3. Intermediate ability to quickly make sense of, combine, and organize information into meaningful patterns
4. Advanced ability to communicate information and ideas in writing so others will understand
5. Ability to identify and understand the speech of another person
6. Intermediate ability to listen to and understand information and ideas presented through spoken words and sentences
7. Advanced ability to communicate information and ideas in speaking so others will understand
8. Expert ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
9. Ability to know one's location in relation to the environment or to know where other objects are in relation to oneself
10. Advanced ability to imagine how something will look after it is moved around or when its parts are moved or rearranged
11. Ability to walk over long distances (approximately one mile or more)
12. Ability to speak clearly so others can understand
13. Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
14. Ability to keep or regain body balance or stay upright when in an unstable position
15. Ability to exert muscle force to lift, push, pull, or carry objects
16. Ability to see details at close range (within a few feet)
17. Ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material
18. Intermediate skill Advanced ability to read and understand information and ideas presented in writing
19. Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
20. Ability to detect or tell the differences between sounds that vary in pitch and loudness
21. Ability to tell the direction from which a sound originated
22. Ability to match or detect differences between colors, including shades of color and brightness
23. Ability to apply general rules to specific problems to produce answers that make sense
24. Intermediate ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns when comparing either at the same time or one after the other, as well as when comparing a presented object with a remembered object
25. Ability to keep one's hand and arm steady while moving arm or while holding arm and hand in one position
26. Ability to time one's movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene
27. Ability to bend, stretch, twist, or reach with your body, arms, and/or legs
28. Ability to coordinate the movement of arms, legs, and torso together when the whole body is in motion
29. Ability to focus on a single source of sound in the presence of other distracting sounds
30. Ability to judge which of several objects is closer or farther away, or to judge the distance between oneself and an object
31. Ability to generate or use different sets of rules for combining or grouping things in different ways
32. Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
33. Ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity)
34. Expert ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

Tools & Equipment

1. Computers, printers, and other office equipment
2. Multimeters, signal generators, and network testers
3. Tensioners
4. Drill press and various power tools
5. Handcarts and dollies
6. Scissor/boom lifts and ladders