Manager, Professional Services, Project Management

Procore is seeking a Manager of Project Management (Enterprise) to own, drive, scale, and inspire a team of talented individuals focused on leading professional services delivery projects for our Enterprise customers. The Professional Services team is vital to Procore, instrumental to long-term profitability, and encompasses onboarding, training, services, and product adoption. This role will focus on evolving our current implementation processes to scale at hyper-growth speeds and deliver on Professional Services commitments while leading a team by Procore's values of Openness, Optimism, and Ownership.

As a Manager of Project Management (Enterprise), you'll partner with Sales, Technical Services, and Enterprise clients to oversee project execution, ensure Statement of Work compliance, and refine operational metrics. Use your project management expertise, leadership skills, and customer-centric mindset to enhance service delivery, create efficiencies, and elevate the client experience. If you're passionate about leading teams, driving impact, and optimizing service delivery-apply today.

This position reports into the Director of Professional Services and can be based remotely. We're looking for someone to join us immediately.

What you'll do:

• Own the overall success of a team of project managers overseeing our Enterprise business accounts in the United States. This includes planning, executing, and staffing to ensure an outstanding client experience that decreases time to value and drives renewals and contract expansions.

• Provide oversight on active projects to ensure Statement of Work compliance and delivery of commitments for six-figure services offerings.

• Attain mastery over and become a subject matter expert in Procore services engagements, while creating efficiencies in processes and procedures to promote product adoption and faster software implementations.

• Manage implementation activities. Track and measure KPIs (including Billable Utilization, On-Time and On-Budget projects, and rapid customer adoption), project milestones, onboarding tasks, and advocate for Procore clients.

• Measure the effectiveness of the project management team by refining operational metrics, creating reporting and review cadences, and providing status updates to the executive team.

• Guide the team in effective client issue resolution and handle escalations.

• Develop employees, retain talent, and define career paths.

• Collaborate with Sales, driving services scoping and discussions during the sales process, while also connecting with Clients and Prospects to deliver the value of our implementation services.

What we're looking for:

• Up to 25% travel; Bachelor's degree preferred.

• 7+ years of previous customer implementation services experience on SaaS software platforms, including onboarding, training, project management, and client relationships, with 2+ years of management experience.

• Experience with creation and/or delivery of Statements of Work (with values in the six figures+) including project management, managing to budget, timeline, and milestones. Proven ability to communicate project status, risks, and progress to Enterprise leaders and C-Level Executives.

• Experience delivering services to Enterprise-level clients in collaboration with Technical Services and Sales, with a deep understanding of value drivers in both recurring revenue and professional services business models.

• Customer-oriented with strong analytical and problem-solving skills, a history of managing customer expectations, and negotiating appropriate resolutions to issues.

• Enthusiastic and creative leader with the ability to inspire and motivate others, influence through persuasion and negotiation, and drive consensus-building.

• Strong empathy for customers combined with a passion for revenue growth, an analytical and process-oriented mindset, and a demonstrated desire for continuous learning and improvement.

• Excellent communication and presentation skills, with deep understanding and experience in Professional Services Automation, Financial, Construction, Customer Relationship Management, Project Management, or ERP software solutions; experience related to Top ENR construction and/or financial industry is a plus.

Base Pay Range $104,380 - $143,522 plus commission for an estimated on-target earnings of $122,800 - $168,850. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.