Business Analyst

Company Mission

Clean Energy is changing the way the world fuels its vehicles. Reducing pollution from the transportation industry is an important goal for our nation, and we at Clean Energy know just how realistic and attainable that goal is with natural gas fuel.

Our company is an essential business and we are hiring!

Our office is located on a beautiful campus in Newport Beach, California.

Benefits Offered - 401K, Medical, Dental, Vision, Life, AD&D and more.

Salary Range: $124,687.50 - $125,000 Depends on Experience

*This position is located in Southern California and not remote.

Summary:

Provide support for ERP/Business Application issues and requests. This includes troubleshooting, system usage support, training, and documentation. The Business Analyst must be able to work independently; prioritize, investigate and resolve them with minimal guidance from others. Make decision to escalate issues in a timely manner to achieve our Service Level Agreements with the business. Will be assigned as a primary functional owner for key applications and/or modules. Expanded responsibility in functional areas increases as the Analyst becomes more involved in additional applications. Additional duties may include opportunities to lead projects to resolve complex technical issues.

Essential Duties and Responsibilities:

• Work closely with the Supply Chain department to ensure ERP solutions align with overall business objectives and cost/service level balancing considerations.
• Assist Business Unit Leader in identifying tactical and strategic software, services, and/or programs to support the business unit's goals (financial, quality, production, customer service, operational efficiency, market share, etc.).
• Work closely with employees and business partners to identify and maximize opportunities to use information and technology to improve product, service, and/or program business processes.
• Advanced knowledge of ERP systems and Microsoft Dynamics D365. Knowledge in supply chain, job costing.
• Design and optimize warehouse layouts to improve efficiency and reduce handling times.
• Ensure all inventory data is accurately recorded, detect any discrepancies and investigate and resolve promptly.
• Maintain detailed documentation of existing and new system processes related to the business, including procedures, results, and corrective actions taken.
• Function as the first line of support on all ERP, specifically Microsoft D365 Finance and Ops and/or Microsoft D365 Customer Engagement, related issues, prioritizing as needed to maintain business continuity.
• Develop and implement strategies to optimize inventory levels and effective stock control measures to minimize stockouts and overstock situations.
• Review, analyze, and create detailed documentation of business systems and user needs, including business processes, workflow, program functions, and steps required to develop or modify computer programs.
• Consult with employees and management to determine business, functional and technical requirements for specified applications.
• Coordinate the development of all approved versions of business and functional specifications for specified applications.
• Keep track of all ERP requests and their progress and resolutions via the IT Help Desk system.
• Assist in determining the impact of any operational issues and provide input into their resolution via data extraction and quantification.
• Review use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
• Develop effective reporting tools for the business unit. Analyze the business unit's activities and trends and compare analyses against the service standards and best practices. Present findings and work with the Business Unit Leader and Job Description personnel to identify and implement strategies that will address tactical and strategic goals.
• Prepare routine reports (financial, quality, production, customer service, operational efficiency, market share, etc.).

Project Management:

• Define project scope and objectives.
• Create and maintain project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. This includes documenting, prioritizing and tracking requests (changes, enhancements, etc.) and coordinating with the Change Control Board (CCB).
• Conduct project meetings.
• Meet with project team(s) regularly to review project deliverables and deadlines.
• Meet with appropriate personnel for periodic reviews of prototypes and final products.
• Provide single point of contact for assigned projects. Coordinates interaction and communication among business and IT personnel.
• Identifies and coordinates assignments of internal resources and external contractors to meet project requirements.
• Works with appropriate personnel to allocate personnel time to project tasks and to track progress of their work.
• Assesses and prepares to address the operational impacts, workflow, training, etc. issues of a project.

Quality Assurance and Testing:

• Ensures that all tests are conducted and documented according to the standards agreed upon by the business unit and IT.
• Responsible for ensuring that all documentation accurately reflects the current status of changes and outstanding issues so that business requirements reflect application features and functions.
• Manages specific application quality assurance and help desk activities including the tracking of bug reports and change requests and ensuring their timely resolution.
• Ensures that all items follow the change management process and are entered and tracked through the change management software.
• Responsible for the overall success of testing, including results verification and release signoff.
• Establishes the purpose and deliverables of the test effort.
• Provides resource planning, management and resolution of issues that impede the test effort.
• Coordinates groups of business personnel who test, evaluate and validate new functions and applications, and identify issues in software or services.
• Provides final signoff to the IT project manager to release upgrades and patches to production.
• Ensures continuing operational quality by documenting bug fixes and enhancements assigning tasks to developers, testing and releasing updates.

Training:

• Proactively assists with the identification of training and development requirements of the Business Unit. Presents findings and works with Business Unit Leader and other personnel to design and implement training and development initiatives that will continuously upgrade the skills and capabilities of personnel in business unit and company overall.
• Other duties as assigned.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor's Degree in Information Technology or related field plus a minimum of 3 years of related experience; or equivalent combination of education and experience.

3+ years Functional Lead Business Analyst or IT Project Management experience required.

3+ years supporting major ERP or Business Application projects, and technologies required.

2+ years of experience leading an ERP solution at another company required.

Language Skills:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from members of the business community.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Proficient in Microsoft Office applications, specifically Word, Excel, and Outlook. Advanced knowledge of ERP systems and Microsoft Dynamics D365. Knowledge in supply chain, job costing and/or field technician software preferred. Working knowledge and experience with Microsoft D365 Finance and Ops and/or Microsoft D365 Customer Engagement required.

Certificates, Licenses, Registrations:

None required.

Competencies:

To perform the job successfully, an individual should demonstrate the following behaviors:

Quality:

Consistently produces high quality work (accurate, neat, and thorough). Strives to improve productivity, processes, and quality. Demonstrates strong knowledge and skills related to the job. Presents a professional image with dress, demeanor, and manners. Maintains clean workspace, company equipment, and company vehicles. Safety is a high priority; performing a job safely.

Communication:

Communicates clearly, concisely, effectively, professionally and timely. Exhibits good listening and comprehension skills. Keeps others appropriately informed and shares ideas even when unpopular. Listens to what others have to say. Maintains open and active communication with colleagues. Effectively uses knowledge and experience in asking, probing, and anticipating issues to ensure quality is provided.

Teamwork:

Fosters the spirit of working with each other. Displays respect, courtesy, politeness, tact, and openness. Handles conflict in an appropriate and professional manner. Builds relationships, promotes cohesiveness, models collaboration with others. Considers impact and issues for our customer and other departments. Engages other impacted departments early for solutions.

Persistence:

Develops workable alternatives and solutions. Exhibits persistence in following assignments through to completion. Promotes process improvements.

Reliable:

Responds in a timely manner. Is honest, ethical, value-driven, and trustworthy. Keeps commitments made, completes assignments, and meets deadlines. Accountable--Takes responsibility for own actions and performance. Meets attendance and punctuality guidelines. Available and accessible.

Entrepreneurial:

Takes initiative and appropriate action. Is engaged and committed to achieving the company's mission. Pursues better ways to get things done and takes appropriate risks. Keeps up to date with competitor information and market trends. Controls costs and thinks in terms of profit, loss, and added value. Is committed to the satisfaction of customers.

Leadership:

Provides clear direction around a vision. Creates actionable plans and is proactive & anticipatory. Demonstrates innovative approaches and solutions. Is an example for employees and others. Accepts responsibility for individual and team performance. Makes appropriate and timely decisions and takes action on decisions. Sets clear and reasonable performance expectations. Motivates and empowers others. Delegates tasks appropriately. Recruits staff of a high caliber. Provides feedback to subordinates that is timely and direct. Recognizes subordinates for their contributions and effort. Encourages continuous growth and learning in others. Shows respect for others and their ideas. Helps others manage through change.

Passion:

Is excited and creates enthusiasm about the company's future. Promotes a sense of company pride. Displays sense of pride in the department and its contributions. Displays passion for the job.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Always practice good judgment and refer to the safety guidelines.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Always practice good judgment and refer to the safety guidelines.

The noise level in the work environment is usually moderate.