Mgr Ambulatory Projects

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor's degree in Business Administration, Health Care Administration, or related field.

2. West Virginia state criminal background check required, and Federal, if applicable, for DHHR BMS regulated area.

EXPERIENCE:

1. Three (3) years of experience in a health care setting.

2. Two (2) years of project management experience.

PREFERREDQUALIFICATIONS:

EXPERIENCE:

1. One (1) year of supervisory experience.

2. Five (5) years' of Project Management Experience in a healthcare setting preferred.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Plans, implements, manages and evaluates the delivery of ambulatory projects as it is related to patient care in accordance with the policy and procedures, philosophy and mission. Works closely with faculty, staff and peers to successfully complete projects and to identify opportunities to improve patient processes. Collaborates with Ambulatory Directors and AVP of Ambulatory Operations to ensure program goals are established and achieved.

2. Manages efforts to develop patient access reports, develop presentations, and help communicate findings to leadership.

3. Responds to requests; explores and resolves problems as presented by Department Leadership, Faculty, Residents, Advanced Practice Providers (APPs), and clinical and clerical support staff.

4. Responsible for the oversight and management of ambulatory operation projects.

5. Plans strategically throughout ambulatory clinics to coordinate marketing efforts, facility signage, and assist with other duties to ensure smooth day-to-day operations.

6. Oversees and manages internal resources assigned to the project for work assignment and completion. Ensures project status, issues, and successes are clearly communicated to all levels; the team, leadership and stakeholders.

7. Responsible for identifying, solving and managing projects with a large scope and a large amount of risk. Critical thinking skills and evaluating alternative and finding solutions to issues are vital to the success of these projects. Ability to analyze risks and future impact of decisions.

8. Responsible for planning and implementing change, ensuring attendance and participation in departmental functions and staff meetings. Creates a work environment that promotes continuous quality improvement, team building and ongoing personal development.

9. Selects, hires, terminates, manages and evaluates the effectiveness of employees on a continuous basis. Promotes teamwork, contributing to positive employee morale. Performs performance evaluations that provide objective, constructive feedback regarding strengths and opportunities for improvement. Coaches and counsels to correct identified performance deficiencies. Establishes goals, and provides follow up within established Human Resources policies. Ensures compliance with policies and ensures staff meets the established access and service standards. Devises communication system to keep all personnel informed of operations.

10. Fosters a competent staff through the provision of orientation, in-services, continuing education programs and professional development.

11. Promotes and contributes positively to intradepartmental and interdepartmental relationships. Serves as a liaison by establishing and maintaining open lines of communication.

12. Participates in committees and completes additional projects as assigned.

13. Actively participates in on-going policy and procedure reviews and revisions to Ambulatory Operations systems and processes.

14. Keeps abreast of all regulations and standards issued by governmental/regulatory agencies and third party payers; implements organizational changes, as required, ensuring organizational compliance.

15. Tracks key performance measures/success factors (quality, financial outcomes, productivity, etc.) to maximize Ambulatory sites of service contribution to WVUH.

16. Acts as departmental liaison with internal and external customers as it related to access in the healthcare services of all organizations.

17. Actively participates in the development and attainment of organizational goals and objectives as it related to the organizational strategic mission and initiatives.

18. Acts as departmental liaison for Ambulatory Administration with the Informational Technology team with EPIC reporting, responsible for the requests and monitoring of these reports as they are processed through our team and IT.

19. Acts as a system liaison for area of expertise, works with leaderships to education on factors relevant to the matter at hand for the overall success of a project. This includes but is not limited to answering questions, providing context and knowledge, educating on the use of various tools.

20. Acts as a Team liaison for area of expertise and is consulted from various areas (including IT partners, as well as hospital leaderships) on issues to ensure standards and compliance needs are met.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Standard office environment.

SKILLS AND ABILITIES:

1. Financial, technical and professional skills.

2. Strong project management skills.

3. Oral and written communication ability to effectively represent the Ambulatory sites of service and Hospital in interactions with third party payers, patients, physicians and other departments.

4. Analytical and problem solving skills as well as the ability to work and communicate effectively with other departments.

5. Ability to perform a variety of duties, ranging from direct involvement in various projects to coordination and supervision of the activities of co-workers.

6. Knowledge of spreadsheet, word processing and office software applications.

7. Maintain proficiency status within Epic.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.