Assistant Director of Student Engagement, Working Professional MBA Programs

At UNC's Kenan-Flagler Business School, we think differently; and more importantly, we teach differently. Opening our doors as the Department of Commerce in 1919 and awarding our first degrees to 12 students in 1921 was the beginning. Today, we have become a top-ranked business school comprised of several professional and academic degree programs that serve over 3,000 students. At Kenan-Flagler, our greatest assets are our people and our culture. We are rooted in our core values of integrity, inclusion, innovation and impact, and it goes back to our founding. It's not just something on paper, we live it, we show it. Our mission is to prepare the next generation of business leaders by providing a world class education to our students. We seek to recruit diverse, innovative, and exceptional talent to achieve this goal.

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

MBA@UNC is an innovative, globally recognized online graduate program, comprised of four learning environments: quarterly program orientation for new students; self-paced course materials with interactive case studies and collaborative activities; live, face-to-face online class sessions; and quarterly global summits, to develop business and leadership skills. The program also delivers week-long summit extensions in addition to all international summits.

The Assistant Director is a critical position focused on continuously improving student satisfaction and relationship-building for UNC Kenan-Flagler's Working Professional MBA formats. The person in this position works closely with the Working Professional MBA programs to develop and implement strategies to ensure that students have a high-quality experience resulting in a very high level of student satisfaction. The Assistant Director is largely responsible for supporting operations, advising, and program enhancement functions within the MBA@UNC program.

The Assistant Director is a key position in the MBA Program, requiring effective and diplomatic communication skills to support student issues. The Assistant Director advises and counsels MBA students and program faculty on program policies and resources, including grading, syllabi, academic ineligibility, program leave options, course evaluations, and the program's curricular offerings. This role connects students to program and university resources, supports the management of student leader groups (ex: MBA@UNC Student Ambassadors and MBA@UNC Student Advisory Board), and oversees web management. The Assistant Director assists in facilitating events sponsored by the Working Professional Student Engagement teams, including but not limited to Orientation, webinars, Summit courses, Impact Weekends, and Graduation. Additionally, this role is responsible for collaborating in vital working relationships with constituents across the business school, partnerships, and campus. The key objectives and projects of this role evolve with program requirements and the overall needs of the MBA community. The Assistant Director reports directly to the Associate Director of Student Engagement for the MBA@UNC Program and has significant contact with working professional students.

As part of the role responsibilities, the position will occasionally be required to work an evening or weekend.

Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant Bachelor's degree (or foreign degree equivalent) and at least 1 year of relevant experience in substitution.

*Outstanding organization, coordination, and customer-service skills.

*Strong written and verbal communication skills, attention to detail, ability to distill and effectively communicate comprehensive data.

*Exceptional interpersonal communication skills. Ability to develop and maintain both internal and external relationships. Displays tact, diplomacy, patience, and sensitivity to the needs and opinions of others. Able to quickly negotiate and resolve problems, gain the cooperation of others, diffuse complex situations, and have self-confidence in dealing with students, faculty, program staff, and other stakeholders.

*Ability to deploy effective leadership and project management skills while maintaining strong relationships with best-in-class stakeholders.

*Efficiency in both independent and team-based environments. Ability to work in a fast-paced, rapidly changing, customer-oriented environment.

Occasional travel required, including international travel. Occasional night and weekend work also required.

Significant project management experience is highly preferred.

Master's degree is preferred. Five or more years of customer service experience in a university setting is strongly preferred. The ideal candidate is proficient in Microsoft Office and is able to quickly learn and adapt to new technologies.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.