Equipment Finance Collections Specialist I

The Equipment Finance Collections Specialist I position provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities on delinquent accounts including addressing concerns and negotiating for resolution while providing a customer-centric approach to mitigate delinquency and losses.

Outbound/Inbound Calls - Performs a full range of collection activities by corresponding with customer to resolve delinquency, process payments accurately, maintains records of collection efforts and completes proper follow up actions. Performs a variety of administrative and operational tasks that facilitate the daily workflow within low to medium complexity levels. Interfaces with Sales, Operations and Finance departments to resolve billing and collection issues.

Operations and Administration - Performs duties as assigned to ensure operational efficiency. Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Completes required training by established deadlines.

High School Diploma or GED and 1 years of experience in Collections, Customer Service, or Financial Services

Additional Requirements:

Advanced written and verbal communication skills

Proven attention to detail

Collaborative and solutions-focused mindset

Driven and eager to learn

Preferred Qualifications:

Collections/call-center servicing experience

Professional experience navigating difficult conversations

Large Financial Institution or Banking industry experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.