Director, Engineering - eCommerce

About the Role:

The Guitar Center is hiring a Director of eCommerce who will oversee all aspects of the company's eCommerce operations, focusing on driving revenue through The Guitar Center and Music & Arts' websites. This position is responsible for technology management, website optimization, and customer experience strategy. You will collaborate with, and report to our VP of Omni-Channel. You will manage and lead a team of 25 on-and-offshore Engineers across the United States and Asia.

Key Responsibilities:

• eCommerce Operations: Own and manage the Guitar Center and Music & Arts websites, ensuring security, reliability, and continuous enhancement of features.
• Technology Leadership: Oversee eCommerce platform development and ensure best practices in security and enterprise architecture.
• Cost Optimization: Monitor spending, recommend cost-saving opportunities, and ensure efficient resource allocation.
• Team & Project Management:
  
  
  
  • Lead an eCommerce platform operations team responsible for website promotions on the ATG eCommerce platform.
  • Support on-call development and support teams for issue resolution and requirements clarity.
  • Oversee planning, development, delivery, maintenance, and support of applications throughout their lifecycle.
  • Serve as Scrum Master, collaborating with business leaders to prioritize initiatives and align with business goals.
  
  
  
  
• Cross-Functional Collaboration:
  
  
  
  • Work with business unit managers and IT leadership to scope and prioritize initiatives.
  • Collaborate, coordinate, and manages infrastructure initiatives related to eCommerce; including Cloud Ops, Networking, UNIX/Windows teams
  • Partner with security teams to manage security-related initiatives.
  • Align software development activities with product ownership to ensure strategic and foundational support.
  
  
  
  
• Innovation & Future Growth:
  
  
  
  • Identify and drive next-generation eCommerce, web, and digital innovation opportunities.
  • Continuously explore improvements to enhance the customer experience and business performance.
  
  
  
  

To join our band, you'll need the following experience:

• Deep understanding of the online retail customer experience.
• Experienced in high-volume eCommerce or digital environments, preferably with major platforms such as Oracle ATG, SAP Hybris, Magento, Demandware, Salesforce Commerce Cloud, or IBM WebSphere Commerce.
• Experienced in leading performance teams in application and/or eCommerce performance testing.
• 7+ years of experience managing teams within the software development lifecycle.
• Experienced in managing a software development environment.
• Experienced in leveraging technology for process improvement and automation.
• Experienced with system administration and configuration.
• Experienced in developing strategic and tactical plans to meet business objectives.
• Education: Bachelor's degree required (or 4 years of equivalent work experience), preferably in Information Technology, Computer Science, or a related field.

Key Competencies:

• Analytical Thinking: Ability to analyze data, reports, and trends to identify issues and extract meaningful insights that drive business improvements. Skilled in problem-solving and creative resolution.
• Business Acumen: Strong understanding of business operations, key drivers, market competition, and financial considerations. Able to make strategic decisions that support business goals.
• Collaboration & Relationship Building: Proven ability to lead and participate in cross-functional teams, fostering cooperation and teamwork. Strong relationship-building skills with internal stakeholders and third-party service providers.
• Customer Focus: Dedicated to meeting customer expectations, both internal and external, with a focus on enhancing the end-user experience.
• Delegation: Skilled in assigning tasks based on employees' readiness and expertise, ensuring efficient team performance.
• Initiative & Problem-Solving: Proactive in identifying opportunities and challenges, taking independent action to address them.
• Communication & Interpersonal Skills: Strong written and verbal communication abilities, including presenting complex technical information in a clear, accessible manner. Able to engage effectively with all levels of an organization.
• Organizational & Time Management: Adept at managing multiple priorities and projects, ensuring tasks are completed thoroughly and on time. Strong attention to detail and ability to work under tight deadlines.
• Performance & People Management: Experienced in providing constructive feedback, motivating teams, and driving performance.
• Project Management: Skilled in developing and executing project plans, coordinating teams, and ensuring timely completion of initiatives. Experienced in process improvement and operational efficiency.
• Technology Proficiency: Comfortable navigating and utilizing technology systems, software, and digital tools to meet business objectives.

Why Guitar Center Company?

• Great People & Leadership: Work with a supportive, knowledgeable team dedicated to operational excellence.

• Professional Growth: Tangible career advancement opportunities, consistent recognition, and a team invested in individual and organizational success.

• Impact & Purpose: Play a crucial role in improving technology support services, minimizing business disruptions, and supporting the broader mission of creating more musicians and bringing music to the world.

• Steep Employee Discounts: Enjoy significant discounts on musical products and gear sold at The Guitar Center.

• Collaborative & Motivated Team Environment: Join a team that values documentation, prioritization, and problem-solving, all while fostering a culture of accountability and enjoyment.

Join Us and Be a Part of a Team That Supports the Music Industry from the Inside Out!

Pay Rate: Base range of $184,000 - $250,000 per year, depending on background and experience.Total compensation range of $221,000 - $310,000 per year (base + bonus eligibility).

This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.The job posting is not necessarily reflective of actual compensation that may beearned, nor a promise of any specific pay for any specific employee, which isalways dependent on actual experience, education, and other factors. The payrange(s) listed are provided in compliance with state specific laws. Pay rangesmay be different in other locations.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You canrequest a reasonable accommodation by sending an email torecruiting@guitarcenter.com.

About the Guitar Center Company:

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290+ stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products.The Music & Arts division operates more than 220+ stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.