Contact Center Sr. Representative
![]() | |
![]() | |
![]() United States, Minnesota, Saint Paul | |
![]() | |
Overview: Are you looking for a rewarding career with opportunities for advancement? Join us as a Contact Center Senior Representative and bring your customer service experience to Securian Financial. In this role, you'll learn about our diverse range of products and engage with customers daily, embodying the Securian Brand. As a Contact Center Senior Representative, you'll be an empathetic front-line problem solver, providing support to customers, advisors, channel partners, and distributors via phone, email, and chat in an inbound service center. Successful candidates are reliable, consistent, motivated, and compassionate, always striving to meet Securian's high-quality standards. This opportunity is Monday - Friday, NO weekends and is a virtual, hybrid work option. The contact center hybrid model is event based, with events requiring in-office presence to include:
*Candidates must reside within a commutable 90-minute radius from our St. Paul, Minnesota home office location. Hours:
Responsibilities include but not limited to:
Qualifications: This position has technological requirements to work remotely. Must meet WIFI bandwidth and other technical requirements (see details below).
Internet Service Requirements: Wired Internet connection (NOT WIFI)
NOT supported service: 5G (Mobile), satellite, and wireless broadband
Recommended Dedicated Internet speeds:
VOIP requirements: To check these statistics, you can visit Fusion Connect for a SPEEDTEST.
#LI-Remote Hourly Pay: $20/hour - $21/hour The estimated base pay range for this job is: Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a with a member of the Securian Financial Talent Acquisition team. Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here: Paid time off:
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service. Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage. Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you. Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
For more information regarding Securian's benefits, please review our Benefits page. This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions. Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY). To view our privacy statement click here To view our legal statement click here |