Recovery Collector

The Recovery Collector serves as a liaison between the member and the Credit Union. Works independently with limited supervision in a high volume in-bound and/or outbound call center. Responds to and resolves member inquiries, problems, and/or complaints while maintaining member relations. Perform collection activity on charge-off accounts for consumer auto loans, credit cards and/or overdraft accounts. Ensures that actions are properly documented, and records and files appropriately maintained. Reviews delinquent accounts to determine Credit Union position and, as circumstances indicate directs and assists legal counsel in collections proceedings. Ensures the Credit Union's professional image is well maintained.

Summary: Responsible for the collection of charged-off loan accounts. Contact members via telephone, email, and/or text to negotiate repayment of charged-off loan accounts.

EDUCATION/CERTIFICATION:

High School Diploma or Equivalent

EXPERIENCE REQUIRED:

Three (3) years or more of third-party collections experience working consumer finance or credit card portfolio preferred

Experience working in positions that require heavy collections telephone communication to meet daily goals.

Basic understanding of attorney referral process for the purpose of litigation

Experience in the debt collection process in all stages of delinquency.

Experience working in a financial institution a plus.