Customer Service Representative

Come Work with Us!

Benefits Start Day 1

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity:

Taylor Communications/Labeling Solutions, a Taylor Corporation company, is looking for a Customer Service Representative to join their team in Dayton, OH!

The Customer Service Representative (CSR) is responsible for establishing and maintaining relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As the CSR, you must convey to the customer a sense of expertise in our products and solutions. The CSR is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.

The CSR is looked at as the strength of our organization. This role is able to autonomously manage and own numerous multiple-solution customers and related demands with ease. CSR's are oftentimes the go-to person for challenging day-to-day and complex internal or external scenarios. The ability to seek and accept feedback from others while learning to provide similar feedback constructively is an important part of this role.

As a CSR, you play an integral part in meeting all company goals:

• Guarantee satisfaction and value for our customers.
• Contribute to a work environment that fosters pride in being part of a winning team.
• Contribute to the company's goals of achieving cost efficiencies by maintaining high productivity and quality standards.

You are responsible for supporting the company vision and mission. This position requires tact, sensitivity, and professionalism, because you will be in contact with current and prospective customers, and are in a strong position to influence their satisfaction and our company prosperity.

Your Responsibilities:

• Autonomously manage and own numerous multiple-solution customers and related demands with ease
• Work independently and within a team to deliver a consistent, exceptional customer experience every time
• Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner
• Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately
• Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
• Successfully establish, manage and exceed customer expectations throughout all engagements
• Engage appropriate resources to assist or resolve service issues as necessary
• Understand and appropriately use the company pricing system and policies
• Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities
• Manage workflow to meet customer deadlines in a team environment
• Understand and help the customer articulate their needs
• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs
• May act as a coach/mentor to other CSR's
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience
• Coordination of projects and complex customer deliverables

Your Hours: Monday - Friday, 8:00am - 5:00pm; hybrid schedule with 3+ days in-office (subject to change per Management)

You Must Have:

• High School education or above with 2 years of college preferred
• Minimum of 3 years of related / relevant experience in position or specialization
• Strong MS Office skills with emphasis on Excel and Outlook
• Advanced computer experience and ability to implement new technologies
• Print, marketing or promotional product experience and/or Salesforce.com knowledge a plus

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.