Senior Manager, Employee Listening

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

• Strategy Development & Execution: Contribute to the vision, strategy, and roadmap for employee listening, ensuring alignment with business and ES priorities.
• Program Design & Delivery: Execute on a holistic set of employee listening programs - ensuring high-quality, on-time, and well-coordinated execution.
• Data Analysis, Storytelling & Change Leadership: Produce high-complexity analyses, research studies, and frameworks - translating findings into compelling narratives and clear recommendations that steer action and influence leadership decisions.
• Cross-Functional Collaboration: Ensure alignment with HR colleagues, business leaders, communications partners, and our technology teams to integrate employee insights into broader organizational strategies.
• Enablement & Capability Building: Provide support to HR business partners, people leaders, and employees about effectively interpreting and acting on listening insights. Produce toolkits, training, and self-service analytics to drive data fluency and impact.
• Innovation & Industry Expertise: Maintain strong technical knowledge in employee listening, people analytics, and organizational research trends - highlighting innovative approaches, next practices, and competitive advantage to Salesforce.
• Team Development: Lead project teams and mentor junior team members, driving a high-performing and innovative culture.

• Education: Advanced degree (Ph.D. or Master's preferred) in a field emphasizing people research in organizations, such as Industrial/Organizational Psychology, Organizational Behavior, Sociology, or Organizational Development.
• Experience: 7+ years leading large-scale employee listening programs at a global organization, with demonstrated expertise in survey design, analytics, and translating insights into action.
• Technical Acumen: Strong understanding of data visualization tools (e.g., Tableau), survey platforms (e.g. Perceptyx), and statistical analysis techniques (e.g. structural equation modeling, large language models for sentiment/open text analysis). Experience analyzing and delivering insights at-scale with unstructured data streams is required.
• Communication: Exceptional written and verbal communication skills, with the ability to distill complex data into clear, compelling narratives and to influence stakeholders at all levels.

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