Director - Campus Operations

Ecumen
paid holidays, flex time, 401(k)

3530 Lexington Avenue North (Show on map)
Mar 13, 2025
Description Director - Campus Operations About Us: Join Ecumen, a leading nonprofit senior living provider committed to advocating for older adults through exceptional housing, compassionate healthcare, and innovative services. With over 160 years of experience, we proudly rank as Minnesota's 8th largest senior living organization. Be part of a team that makes a meaningful impact, supporting our mission to serve older adults, while fostering inclusivity and belonging in everything we do. Pay: The targeted pay range for this job is $140,000 - $165,000 annually. Ecumen considers a variety of factors when determining new hire pay including experience, qualifications, and, when applicable, certifications, licenses, and education. Benefits: Ecumen offers a comprehensive benefits package to our full-time team members including medical, dental, vision, flexible spending and health savings accounts, life & disability insurance, paid holidays, flexible time off, a generous 6% 401(k) match, and other well-being resources. Learn more at https://www.ecumen.org/find-a-career/benefits/. You'll also enjoy the convenience and flexibility of working remote. The Director - Campus Operations is responsible for partnering with Ecumen's leadership team to plan, develop, and direct operational initiatives and actions that support Ecumen's mission, vision, and strategic plan. This position is responsible for the overall performance of all assigned communities, including those within their individual portfolio. Essential Job Responsibilities: Monitors internal metrics and goals for annual operating and capital budgets, strategic business plans, and marketing plans in compliance with Ecumen's goals and expectations. Regularly monitors communities' performance against these objectives and leads teams in improvement against various benchmarks. Responsible for monitoring operational customer service culture across assigned communities and assisting communities and Operations leaders in creating strategies and initiatives to improve customer satisfaction. Hires, develops, mentors, coaches, and retains key leaders by creating an environment that reflects Ecumen's vision and values while striving for excellence. Promotes a culture where team members are engaged, empowered, and accountable to our shared outcomes and goals, and positions Ecumen to be an employer of choice. Provides guidance to improve team member engagement across assigned communities. Analyzes current team member engagement and assists communities and Operations leaders to create and implement strategies to improve team member engagement and retention. Collaborates with clinical and people teams to monitor and analyze clinical and operational outcomes at communities. Partners with leadership to create strategies and implement initiatives that continually improve Ecumen's delivery of care. Successfully implements and stabilizes operational initiatives including partnering with cross-functional teams in project planning to ensure efficient and quality operational guidelines are established. Monitors business climate for healthcare trends and regulations. Educates, advocates, and informs leaders as needed. Partners with the Mission Advancement teams to educate communities on how to identify potential donors and assists in fostering those relationships. Director - Campus Operations Minimum Required Qualifications: Licensed Assisted Living Director (LALD) and Licensed Nursing Home Administrator (LNHA), or Licensed Health Services Executive (LHSE) 7 years of related experience Comprehensive knowledge of MN Assisted Living and Skilled Nursing regulations, quality measures, and reimbursement methods Ability to communicate effectively Proven strong leadership experience Previous experience with planning, managing and implementing projects Previous experience and competency with financial information including budgets, metrics and reporting Knowledge of applicable local, state, and federal laws and regulations Experience managing multi-site and/or multi-state operations Proficient with Microsoft Office Suite Ability to travel up to 60% of the time Preferred Qualifications: Master's degree in healthcare or related field 3 years of experience in a multi-site operations leadership role Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)