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Regional Service Manager - Cassling
Successful candidates must reside in the Lincoln, NE, Grand Island, NE, or Kearney, NE areas.
Founded in 1984, Cassling is an Advanced Partner with Siemens Healthineers. As a family-owned company, we're dedicated to strengthening healthcare in local communities. The purpose of this position is to improve business and operating results by overseeing, coordinating and administering the function and associated personnel who provide the timely technical expertise and service to Cassling customers. The position has a direct impact on the deliver of quality customer service.
Why we are different
Voted best place to work, we understand that true success comes from combining an astute business strategy with a culture of quality, trust and respect. Our work environment is casual and flexible, but we're serious about valuing open feedback and recognizing individuals and teams for a job well done. Employees thrive thanks to a robust wellness program, with an on-site gym and fitness classes, plus frequent learning and development sessions. We partner closely with our clients and our communities, and together we're building an award-winning company where great things happen every day!
Primary Duties and Responsibilities
- Manage and oversee all Service Department activities of the region.
- Responsible for the completion of all forms and reports necessary for the administration of service and related personnel including: service reports, FDA compliance, expense reports and Field Modification Instructions for the region.
- Responsible for personnel issues relating to service delivery including salaries, hiring, dismissal, employee development, time sheets, etc.
- Develop marketing and strategic plans with Sales and Marketing manager.
- Provide field technical support to service personnel and customers
- Make and receive phone calls relating to direct service or to providing assistance to Cassling personnel and customers.
- Schedule and dispense work assignments.
- Provide quotations for equipment contracts and equipment moves as necessary.
- Work with and provide to the sales department information for the service related portion of requests for proposals (RFP).
- Arrange, coordinate and facilitate meetings for service personnel.
- Participate in Corporate Strategic Planning activities as required.
- Exhibit ethical, objective business relationships in which the best interests of Cassling and its customers are maintained. Any influences that would jeopardize this responsibility should be reviewed with supervisor.
- Must be willing to provide the following information upon request: immunization records (including proof of full COVID-19 vaccination), drug screening, background check, training records.
- Required to remain drug free and abide by the Drug Free Workplace policy.
- Required to maintain satisfactory DMV (motor vehicle) record.
- As an integral part of all Cassling business functions, interacts with employees, customers and vendors as part of a team to assist with and facilitate the delivery of quality service, and helps create a work environment conducive to solving problems.
Why Join Our Team?
- Competitive salary that's among the best in your local field.
- Health, dental, and vision insurance.
- Paid Time Off (PTO) accrues immediately, with no waiting period.
- Pre-Tax and Roth 401(k) plans with company match so you can invest in your family's future.
- Company-provided car and cellphone.
- 10 week of Paid Parental Leave for mothers and fathers, including adoptions and fostering.
- Company-paid life insurance for you and your dependents, with additional voluntary coverages available.
- Flexible Spending Accounts and Health Savings Accounts so you can set aside money for health and dependent care expenses.
- Supplemental voluntary insurance plans so you get paid cash in the event of an accident, hospital stay, or critical illness.
- Company-paid disability insurance.
- Tuition reimbursement to pursue your education goals.
- Nine paid holidays.
- Volunteer Time Off (VTO) so you can support non-profits you're passionate about.
- Comprehensive wellbeing program and incentives.
- Referral bonuses.
- Mentorship program to encourage your growth and development.
What We're Looking for in a Candidate
- Education: High School diploma or equivalent required, minimum of 2 years technical/vocational school training.
- Experience: Minimum 5 years experience in medical imagining service, troubleshooting, customer and vendor interaction. Prior management responsibilities strongly preferred or appropriate on-the-job training.
- Able to routinely utilize independent judgment in performing job responsibilities.
- Able to work with groups of people in order to reach consensual decisions.
- Willing and able to travel and work long, sometimes unscheduled hours.
- Willingness and able to work in an unstructured and minimally supervised environment.
- Willingness to wear a pager or cell phone and work "on call"
- Good interpersonal communications skills.
- A team player, cooperative.
- Able to operate office equipment including: computer, fax machine, copier, telephone. Be familiar with and able to use Microsoft Office product software.
- Able to read and utilize blueprints and service manuals.
- Ability to hire, assess performance, train and dismiss as necessary.
- Good oral and written communication skills.
Physical Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee must be able to lift a minimum of 50 pounds and is regularly required to sit, talk and hear. Significant travel, including driving a motor vehicle and air travel, is required.
CQuence Health Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, or any other characteristic protected by law. CQuence also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email hr@cquencehealth.com.
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CQuence Health/Cassling
life insurance, vision insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
Mar 14, 2025