Sr. Business Analyst - Remote

Symetra has an exciting opportunity to join our team as a Sr. Business Analyst!

About the role

Responsible for performing moderately complex, cross functional and cross company business and process analysis. Scope of work includes understanding of business analysis techniques needed to effectively and efficiently analyze enterprise-wide systems, extracts and interfaces. Has a good understanding of the interrelationships between systems and processes with those of the overall enterprise and can identify some possible impacts as a result of more complex changes. Uses understanding of enterprise systems relationships to assess process and systems improvements to insure alignment of current needs with desired future direction. Demonstrated understanding of Symetra's business and systems domains as well as the industry in which we operate. Learning how to teach and coach other business analysts on basic skills.

What you will do

• Stakeholder identification, selection of business analysis techniques, process that will be used to manage requirements, and how to access the progress of the work.
• Evaluates project complexity of all domains (Business, IT, Vendor)
• Builds relationships with business partners including users, vendors, project team and management at all levels.
• Develops a communication plan to meet the needs of all business partners and can adapt communication style to different audiences.
• Utilizes some advanced techniques to measure quality of business analysis and can implement appropriate change based on the metrics.
• Manages changes to requirements and assesses impact to scope of moderate to complex projects.
• Manage conflicts and collaborates with project team and stakeholders to gain consensus.
• Develops and maintains traceability of the requirements from planning through post-production phases of projects to ensure quality of delivery.
• Has a good understanding of reuse standards and can help develop and apply new standards for maintaining analysis artifacts.
• Creates comprehensive requirements artifacts at the level of details to support development of solution.
• Facilitates reviews of requirements using formal and informal techniques for large projects.
• Ability to use the more complex analysis techniques, identified in planning, to accurately flush out requirements.
• Able to determine when additional information is needed to discover requirements that the stakeholder is not aware of.
• Accurately documents the requirements so that the stakeholders understand and can review
• Validates the requirements are what the stakeholders intended in order to meet their needs.
• Problem definition and analysis, business case development, feasibility and definition of the scope.
• Helps stakeholders identify areas of opportunity and facilitates exploration
• Has a broad understanding of business functions such as Service and Operations, Sales and Distribution, Compliance etc.
• Understands organizational culture and uses relationships to influence decisions at project, business and management levels.
• Has a good understanding of the framework of the company (structure, people, processes and technology.
• Ability to prioritize requirements based on cost, timelines and business value.
• Assess a large amount of information and can organize in ways that various stakeholders understand.
• Leverages models to provide insight into opportunities for improvement.
• Develops abstract models that describe business domain, in order to elect requirements.
• Utilizes matrices to organize and show relationships between requirements.
• Validates the solution meets the business functionality as well as goals.
• Analyzes the impact to existing workflows, processes and procedures that will occur with the implementation of the solution.
• Helps the senior analyst define the capabilities and requirements (transition of data, work in progress and training) needed to support the solution.
• Assess the results of process analysis, on large projects, to determine potential targets for process improvement through removing waste and increasing efficiency.
• Create modeling diagrams, for larger projects, that help define the requirements, identify gaps in requirements and workflows.
• Analyze and document changes and how they impact downstream systems and workflows.
• Develop acceptance criteria to ensure business needs are met.
• Facilitate user acceptance testing for large to complex projects.
• Utilize automation tools to ensure quality and efficiency in testing.
• Analyze and document test plans, test cases and results.
• Can provide some basic coaching on systems, processes, business analysis techniques and products to junior business analysts.
• Ability to customize coaching approach based on the experience and learning style of the other analyst.

Why work at Symetra

"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work." Cris H. - AVP Internal Sales, Training and Development

"Symetra is inclusive of all employees regardless of their personal differences." Darrell J. - Actuary III

"Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions." Felicia D. - Financial Reporting Lead Senior Analyst

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range:$70,600 - $117,600plus eligibility for annual bonus programs

Who you are

• Bachelor's Degree or equivalent industry experience
• 5 years of experience Detailed understanding of enterprise systems
• Demonstrated ability to use advanced analytical techniques
• 5-7 years of previous business analyst experience
• Analytical Thinking and Problem Solving
• Ability to take moderately complex abstract and ambiguous information and organize into meaningful facts for business partners to understand.
• Understanding how a system change affects the whole system itself and all downstream systems, interfaces, workflow and processes.
• Ability to contribute to new ideas and applying these to resolve existing problems or needs.
• Ability to solve more complex issues, to ensure that the solutions meet the objectives of the business partners. Business Knowledge
• Strong understanding of business environment, operations, process and practices relating to: complex business functions and operations, organization structure, regulatory, compliance and governance frameworks.
• Product knowledge within the company as well as in the industry.
• Good understanding of how products are supported by multiple systems and how changes in the product impact those systems.
• Excellent documentation skills to build vision and scope, BRS, UAT, Communication plans, Training plans and presentations.
• Strong Initiative/program management skills deploying IT systems implementations within the Software Development Life Cycle (SDLC) with an ability to manage and deliver multiple Initiatives or releases at the same time. Communication Skills
• Excellent oral and written communication skills with the ability to adjust according to the audience.
• Ability to facilitate large and small group sessions ensuring success through preparation and attention to detail.
• Verifies information communicated is understood and the person(s) receiving the information can apply what they have heard. Interaction Skills
• Ability to lead and influence team members and begins to expand their influence to others outside the department.
• Fosters a collaborative working environment and builds trust within the team as well as others outside the department. System and Software
• Ability to analyze and apply understanding of software applications to improve business analysis tasks and techniques.
• Strong understanding of how systems, interfaces, extracts and processes interact with one another and can apply knowledge to analysis.
• Ability to look holistically across all systems, interfaces, extracts and processes to determine feasibility of needs and solutions.
• High school diploma required.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts Here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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