RN Urgent Care Clinic Manager, Coon Rapids & Shoreview

Number of Job Openings Available:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

• 1.0 FTE (80 hours per two-week period)
• Day/evening hours
• Benefit-eligible position
• Urgent care clinic managers rotate call every 7 weekends

Shoreview & Coon Rapids Clinic Operation Hours:

Monday-Friday, 8:00 AM- 8:00 PM & Saturday-Sunday, 9:00 AM-5:00 PM

Job Description:

Leads operations and supports the delivery of care at multiple urgent care locations to ensure the delivery of efficient, safe, and compassionate patient care. Collaborates with lead provider(s), Regional Manager, and directors in overall performance and management. Manages both clinical and business operations.

Principle Responsibilities

• Leadership
  • Recruits, selects, and onboards high talent staff and providers.
  • Manages clinical and business staff performance.
  • Works with clinician leader to communicate and engage staff, leaders, and providers in key initiatives.
  • Ensures staff are appropriately trained and operating within scope and at the top of their licensure/role.
  • Ensures staff and providers have equipment, tools and resources to do their work.
  • Maintains an understanding of daily functions to ensure delivery on all accountabilities and tasks.
  • Identifies and communicates needs and/or changes that affect the work and escalates concerns as
  • appropriate.
  • Analyzes and acts on employee engagement data.
  • Maintains a strong presence, demonstrating awareness and involvement in urgent care activities.
  • Role models poise, presence, positive change influence
  • Communicates with and engages leaders and staff in key initiatives by sharing a clear, compelling vision that allows them to see their contribution and role in the work to ensure continuous improvement.
  • Works with staff and providers to develop and implement objectives for the provision of safe and effective patient care.
  • Evaluates the effectiveness of policies and procedures and makes recommendations for change.
  • Identifies and acts on opportunities to improve patient experience. Leads new patient experience initiatives.
  • Ensure staff and providers have knowledge of and access to patient experience feedback and initiatives.
  • Addresses site level patient concerns.
  • Represents Allina Health in the local community as appropriate.
  • Takes on-call responsibility for AHG urgent cares on rotation.
• Patient Experience
  • Partners with lead provider, Regional Manager and peers to develop, implement and evaluate patient care delivery processes.
  • Utilizes patient experience and feedback to inform improvements and immediate recovery as needed.
  • Empowers staff to resolve patient complaints and concerns and creates a culture of service recovery.
  • Supports an environment to achieve quality goals by identifying and removing barriers, communicating
  • changes, and ensuring training and development of staff.
• Safety, Risk Management and Compliance
  • Leads and develops a culture of safety and focus on High Reliability Organization in collaboration with lead providers.
  • Ensures adherence to all safety, risk and compliance policies and procedures; Oversight of supervisors to ensure site is compliant with state regulations (hazardous waste, MNVFC, DME, etc.)
  • Observes drills as appropriate to gauge level of preparedness and proactively address gaps
  • Participates in site safety meetings, rounding, audits and events as appropriate.
  • Ensures any regulatory and accreditation expectations have been met.
  • Partners with the safety lead to conduct or observe drills, evaluate staff preparedness and proactively
  • address gaps.
• Collaboration and Teamwork
  • Collaborates with Primary Care clinic leadership on site based activities.
  • Shares best practices across Allina Health Group Urgent Care.
  • Models and promotes collaboration within urgent care and primary care.
  • Overcomes barriers, creates internal and external relationships to meet both company and community needs.
  • Ensures staff and key stakeholders are involved in timely communications and information sharing.
• Strategic and Program Planning
  • Provides oversight for the implementation of new programs and services at their location(s).
  • Collaborates with leadership to plan, implement and manage operational initiatives and tactical plans, tracking operations performance against key performance indicators.
  • Reviews and analyzes dashboards and reporting templates to highlight performance, including variances.
  • Manages relationships with leaders, physicians, and external partners to gain confidence and engagement in strategic and operational initiatives.
  • Maintains an awareness of current community and national trends and data for clinical specialty, profession, and health care industry.
• Financial
  • Accountable for management of urgent care financials, operating expenses, and productivity for sites of responsibility.
  • Reviews financial reports and tools to assess and problem solve to align operating expenses and productivity.
  • Collaborates with lead physician to manage provider productivity.
• Other duties as assigned.

Required Qualifications

• Bachelor's degree in Nursing required. May consider those with Associate's with strong clinic leadership background if willing to obtain Bachelor's degree within 4 years
• Associate's Degree in Nursing required for legacy staff (staff who were hired into or already in positions where requirements changed after the staff was hired)
• 2+ years nursing experience

Preferred Qualifications

• Urgent care or emergency department experience
• 2+ years leadership/supervisory experience

Licenses/Certifications

• Licensed Registered Nurse - MN Board of Nursing required

Physical Demands

• Light Work:
• Lifting weightUp to 20 lbs. occasionally, Up to 10 lbs. frequently

Pay Range

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental

• PTO/Time Away

• Retirement Savings Plans

• Life Insurance

• Short-term/Long-term Disability

• Paid Caregiver Leave

• Voluntary Benefits (vision, legal, critical illness)

• Tuition Reimbursement or Continuing Medical Education as applicable

• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.