ServiceNow Architect

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a ServiceNow Architect to lead the design, implementation, and optimization of an IT Service Management (ITSM) solution on the ServiceNow platform. This role requires expertise in ITSM best practices, process automation, integrations, and platform architecture to ensure a scalable, high-performing solution. The ideal candidate will work closely with stakeholders, technical teams, and business process owners to translate business needs into ServiceNow capabilities while ensuring alignment with enterprise IT strategies.

Duties and Responsibilities:

ServiceNow ITSM Architecture & Implementation

Lead the design, development, and deployment of ITSM modules, including Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.
• Define enterprise-wide ServiceNow architecture, ensuring scalability, security, and compliance.
• Implement workflow automation, UI policies, business rules, and scripts to streamline IT processes.

Integration & Platform Management

• Design and develop integrations with third-party applications, including monitoring tools, CMDB sources, ITOM solutions, and identity management systems (e.g., Active Directory, Azure, AWS, Jira, SCCM, SolarWinds).
• Oversee REST/SOAP API configurations, MID Server implementations, and data transformations.
• Provide expertise in cloud-based or hybrid ServiceNow deployments and best practices for system performance.

Process Optimization & Governance

• Work with business process owners and IT teams to map ServiceNow functionalities to ITIL best practices.
• Define governance frameworks for managing ServiceNow development, customization, and updates.
• Ensure CMDB data integrity by enforcing best practices for data governance and asset management.

Security, Compliance & Performance

• Implement role-based access controls (RBAC), multi-factor authentication, and compliance frameworks (e.g., FedRAMP, HIPAA, NIST).
• Optimize ServiceNow performance and system health by monitoring logs, scripts, and background jobs.

Leadership & Stakeholder Engagement

• Serve as a technical advisor to stakeholders, ensuring alignment between ServiceNow solutions and business goals.
• Guide developers and admins, conduct code reviews, and establish development best practices.
• Provide training and knowledge transfer to IT staff and end-users.

Education and Years of Experience:

• 8+ years of experience in ITSM solutions with at least 5+ years in ServiceNow architecture & implementation.

Required and Desired Skills/Certifications:

• Strong expertise in ServiceNow ITSM modules, CMDB, and Service Catalog design.
• Hands-on experience with ServiceNow Scripting (JavaScript, Glide API, UI Policies, Business Rules, Flow Designer).
• Deep understanding of ITIL v3/v4 best practices.
• Experience with REST/SOAP API integrations and third-party tool connectivity.
• Strong knowledge of ServiceNow security models, RBAC, ACLs, and authentication mechanisms.
• Familiarity with ServiceNow Performance Analytics, Reporting, and Dashboarding.
• Experience working in Agile/Scrum development environments.
• Excellent communication, problem-solving, and stakeholder management skills.

Additional Requirements:

• ServiceNow Certified Implementation Specialist (CIS-ITSM) or Certified Technical Architect (CTA).
• Experience with ITOM, ITAM, or SecOps modules in ServiceNow.
• Knowledge of ServiceNow ATF (Automated Test Framework) for regression testing.
• Experience with ServiceNow Governance, Risk, and Compliance (GRC).

Min Citizenship Status Required: Eligible to work in the United States

Physical Requirements: No Physical requirement needed for this position.

Location: Remote, US

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.