Senior End User Support Specialist

Edgewater Federal Solutions is seeking Senior End User Support Specialist who can work on both classified and unclassified machines in a highly secure area. The work will be entirely onsite. The team is comprised of End User Support Techs doing both Windows and Linux work, System Administrators, Certified Project Managers and Cyber Security personnel. There is potential to learn other areas outside of desktop support for the right candidate.

Provide both classified and unclassified Windows and Linux support to our customer base

• AA in Computer Science or related field plus 5 years of related experience.
• In lieu of a degree, 8 years of relevant experience is applicable.
• U.S. Citizenship is required per contract. Active DOE Q clearance is required with the ability to obtain and maintain a SCI for onsite support the ability to pass a polygraph if necessary.
• Security+ certification is required within 6 months of hire.
• Strong customer service ethic and experience with Desktop System Administration
• Ability to translate technical terms into layperson terms and present them to audiences outside of the organization.
• Experience with computer desktop builds/rebuilds for networked and standalone environments
• Familiarity with network protocols, network management technologies, and network troubleshooting
• Experience with administrating and managing permissions and access to network resources utilizing Active Directory
• Skill utilizing software diagnostic tools and the ability to conduct appropriate troubleshooting processes and conduct appropriate upgrades
• Ability to understand the application and utilization of software packages, maintain accurate records
• Experience with Linux system administration
• Ability to research, assemble, and evaluate information or data regarding industry practices or applicable regulatory changes and recommend sound, practical solutions to complex issues
• Ability to define systems requirements based on user/client needs, cost, and required integration with existing applications, systems, or platforms
• Ability to define technical standards and functionality tests, and to develop specifications, prototypes, or initial user guides
• Excellent customer service and communication skills with customers and vendors
• Ability to work well in a collaborative team environment
• Collects, defines, and organizes detailed user requirements; defines, plans and deliverables for assigned projects; understands and complies with project budgets; conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions; recommends training plans
• Install and troubleshoot IT resources including desktops, desk phones as well as establish, and manage user accounts, upgrade, and patch software, and perform backup, storage, and recovery tasks

Desired:

• Have an active DOE Q and SCI Clearance to Start or DoD Secret with Reciprocity for onsite support

• Active Security+ certification

• Experience with Cyber Security interface and requirements

• Windows System Administration in a large corporate environment, at least 2-4 years

• Familiarity of Classified Network Application Request System (CNARS) process

• Prior working experience with government infrastructure

• Experience working with lab and tester-based systems, including unclassified and classified data backup solutions

• Organized individual with self-drive to complete tasks

• Familiar with VMware / Virtual Machine environment

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.