Medical Receptionist, Westlake and Rocky River

This office recently moved to a temporary location at 26908 Detroit Rd Suite 103 in Westlake. We anticipate a move back to Rocky River within 2 years. This medical receptionist would be expected to float to other locations when there is a critical staffing need.

A Brief Overview

Performs receptionist, scheduling, registration and medical record duties to support practice operations.

What You Will Do

• Schedules and cancels patient appointments. Greets patients, families and visitors. Registers patients, verifies data and assists with completing forms. Obtains and updates demographic, billing and third party coverage information. Explains policies and procedures to patients, families, and visitors as needed.
• Obtains and prepares medical records for patient appointments and inserts appropriate forms. Reviews medical records for completeness. Initiates procedures to locate missing information prior to the patient visit. Files records, correspondence and reports into the medical record after completion of patient visit and maintains file system in order. Copies medical records as needed.
• Answers and screens incoming telephone calls, takes accurate and thorough messages. Promptly triages emergency telephone calls.
• Schedules procedures. Instructs patients and families regarding preparation for procedure and post procedure needs.
• Listens courteously and responds to patient questions, concerns, and/or refers to the appropriate individual.
• Presents statements to patients following their visits. Collects office visit fees from patients. Discusses status of accounts and outstanding balances with patients. May assist with billing.
• Arranges referrals and completes required referral paperwork.
• Regularly inventories and orders office supplies.
• Keeps work and waiting areas neat and organized. Sorts, stamps and distributes incoming mail and prepares outgoing mail.
• Calls patients to remind them of appointments, calls about test results as directed by the physician, may also schedule testing. Follows-up on missed appointments.

Additional Responsibilities

• Assist with billing and/or patient flow as needed.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.